Forum Discussion
A strange case.
Hello, I'm new to this satellite internet thing but from what I have read this system works well for email, web browsing and even some video viewing. First, I have a primary internet service provider ...
Good morning ArchMDD,
Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.
I'll keep you updated if I have any other news on this dispatch.
-Liz
Hello, as a last post I'd like to share what we found. I resetted my entire Network on both my PC and phones. I deleted Crossfire DNS from both the IPV4 and 6. I left both of the settings to be decided by provider. Configuring the router of my primary internet service I chose Crossfire DNS. Configuring Hughes Net router for Googles DNS. The DNS are on the routers, not on my PC settings. This solved the problem. Thanks! I really, really wanted this service to work. I'm glad.
I can't tell what's going on exactly with both devices, I just see that both are connected, and again the HughesNet equipment is working normally; no red flags from my end.
When you directly connect a PC to the HughesNet modem, and you find that you can't browse or think you don't have internet, please check the modem's status page by entering www.systemcontrolcenter.com in your browser.
This site lives in the modem, so no internet connectivity is needed; this provides a state code that tells us what the modem is currently doing.
To find the state code, click the system status light in the top left and the state code will be on the next page, it may look like 0.0.0. (0.0.0 indicates that all is working normally).
-Liz
Don't know if this is normal, but the LNB connection ( the little pointy thing on the dish) is giving off a lot of sparks.
That can't be normal.
ArchMDD wrote:
Don't know if this is normal, but the LNB connection ( the little pointy thing on the dish) is giving off a lot of sparks.Good morning ArchMDD,
Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.
I'll keep you updated if I have any other news on this dispatch.
-Liz
