Forum Discussion

spencer7768's avatar
spencer7768
New Poster
1 month ago

HT3000W shows overheating

I have a HT3000W and the power light is red. The modem is not hot at all. I have unplugged it and when plugged back in the power light is still red. Any ideas? Thanks

3 Replies

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    Unfortunately, the reps here aren't on during the weekends. Hopefully one will reply tomorrow. 

    However, if you'd rather talk to someone about it now, I'd call 866-347-3292 for customer service, which is available 24/7. 

  • spencer7768,

     

    Thanks for reaching out! I see this is your first post. Welcome to the Community! It's important for us to make sure this overheating issue gets resolved. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can resolve this issue or send a new modem. Please let me know here once you've sent the PM.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy

    • spencer7768's avatar
      spencer7768
      New Poster

      I just got off the phone with customer service and I have a new modem on the way. Thank you for responding.