Forum Discussion

DEBPOSTON's avatar
DEBPOSTON
Junior
3 years ago

ACCESS DENIED

 

You don't have permission to access on this server.

I cannot get on this website since 4 days  ago.  I can get on it at my workplace and on my mobile data for my cell phone. when I put my cell phone on the hughesnet wifi I get the same access denied.  I have tried unplugging the modem and waiting at least 15 minutes to no avail, unplugging all cords and the electricity too.  I still cannot get on the website I need to do work with at home.  Please help in any way possible.

  • When I got home tonight I clicked on the icon to my web sight and it came up perfect!  Some of you must have fixed it!  Thanks so much.

  • When I got home tonight I clicked on the icon to my web sight and it came up perfect!  Some of you must have fixed it!  Thanks so much.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV

      That's great to hear, DEBPOSTON !

       


      DEBPOSTON wrote:

      When I got home tonight I clicked on the icon to my web sight and it came up perfect!  Some of you must have fixed it!  Thanks so much.


       

  • I tried but it still wont let me get to this website.  Still saying access denied.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV

      OK; hopefully the reps here (Liz , Remy , Damian)  will get back to you with more troubleshooting steps. They can also run remote diagnostics to see if they see anything wrong with the equipment.  When you're home, check your system status here: http://192.168.0.1/#!/usage   Look for the system state code at the top and please report what the code is. It should be 0.0.0, but it could be something else and that code can give a clue about what's going on.

       


      DEBPOSTON wrote:

      I tried but it still wont let me get to this website.  Still saying access denied.


       

      • DEBPOSTON's avatar
        DEBPOSTON
        Junior

        The State code is 0.0.0  I still cannot get on the website here but I can at my workplace.  If I use wifi out here on my tablet I cannot get to the website either, but if I turn off wifi and use mobile date I can get on the web site.  I'm at a loss here. Any more ideas to try?  Thank you so much for all your help so far.

  • I sure will try this tonight when I get home and thank you so much.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Do you normally get on the website using a browser? If so, have you tried using incognito mode and seeing whether that makes a difference?

    Do you have ad blockers? Sometimes those can block access to websites. Try turning off the ad blocker if you have one and see if that makes a difference.

    Have you restarted your devices? Do all your devices have the latest updates?

    Have you done a power cycle of your modem?

    You may also have a DNS issue. To clear possible DNS issues, do this:

    1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

    2. Unplug the modem's power from the wall socket.

    3. Wait a minute, then plug the modem back in.

    4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

     


    DEBPOSTON wrote:

     

    You don't have permission to access on this server.

    I cannot get on this website since 4 days  ago.  I can get on it at my workplace and on my mobile data for my cell phone. when I put my cell phone on the hughesnet wifi I get the same access denied.  I have tried unplugging the modem and waiting at least 15 minutes to no avail, unplugging all cords and the electricity too.  I still cannot get on the website I need to do work with at home.  Please help in any way possible.


     

    • DEBPOSTON's avatar
      DEBPOSTON
      Junior

      I tried everything on your list and I still cannot get to this website.