Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
4 years ago

VERY slow email access

I just changed out my old machine for a new one, multi core, intel i5 64 bit machine with 12 gig of ram. at first email was loading normally, now it takes sometimes three tries to access it. After sign in  the LOADING note on the  grey square appears then goes out and it sits with white screen. nothing else. after two or  three tries it finally loads. I have rebooted, cleared history  and cache still same results. also now my contact list is missing. I do still have contacts in my in box. how can I fix this?

Performance
  • wgrobison1's avatar
    wgrobison1
    4 years ago

    Liz,

      My Contact Lists and emailed lists are back. Everything seems to be fine. 

    Thank you.

    Bill R

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    wgrobison1 

     

    If you have any extensions installed in your browser, it's possible that one (or more) of them is causing an issue.  I would try disabling all of them, then testing to see if it makes any difference.  If it does, add them back in one by one to see which one it is that's causing the problem.

     

    It would also be a good idea to try an alternate browser.  

     

    Also, I would try power cycling your modem.  To do so, shut down your PC, unplug the HughesNet modem from the power outlet, wait at least one minute, plug it back in, then wait at least five minutes before starting your device and trying again.

     

    One last thing would be clearing your DNS cache, though if you've restarted your computer it would have done it for you.  To manually clear the DNS cache, bring up the Command Prompt and type "ipconfig /flushdns", without the quotes, and hit enter.  Please note there's a space between the g and /.

    • wgrobison1's avatar
      wgrobison1
      Junior
      4 years ago

      I have tried all of those suggestions GABU and still the same, It eventually comes up but much much slower than it was

      • wgrobison1's avatar
        wgrobison1
        Junior
        4 years ago

        I guess I spoke too soon, email is doing the same thing again. Very slow  loading

  • wgrobison1's avatar
    wgrobison1
    Junior
    4 years ago

    Yesterday I was having problems with Email loading, it was very slow. Sometimes it would load after the 3rd try. This morning at 5 AM it seemed ok, but the next login did the same as before. As I said, I have a new machine with 64 bit windows10 Home on it, It is a 2.9 ghz multi core with intel i5 .  After setting up the new  computer , Email worked great at first but has degraded to really bad. Also I have lost all my contacts. . After I sign in the white screen with the grey square appears saying it is loading, then the grey square disappears and just the white screen shows. No messages or notifications  come up , Once this morning " Zimbra" appeared in the search. I have cleared History, rebooted, repowered,cleared cache,flushed dns as recommended but nothing seems to help. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      4 years ago

      wgrobison1 

       

      I was hoping a rep would reply today with some ideas, but they may be very busy and didn't yet get a chance to.  Hopefully that will happen soon.  Or, even someone who's seen this before and know's of some type of fix, even if only temporary until a more thorough one can be effected.

       

      I know they were having a few issues with the email a short time ago, but I don't know if it included the things you're describing.