Forum Discussion

Fordgirl01's avatar
Fordgirl01
New Poster
5 years ago

App still won’t work

I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??
App
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Good morning Fordgirl01,

     

    Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

     

    In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

     

    Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

     

    Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    Fordgirl01 wrote:
    I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
    Has anyone actually been able to use the app??

    Lots of people.  

     

    Unfortunately, with it being Friday, you'll likely not hear anything back from Liz or another rep until at least Monday, as they aren't on during the weekends.  

     

    In the meantime, others experienced with the iPhone version of the app may have some suggestions.

  • Fordgirl01's avatar
    Fordgirl01
    New Poster
    5 years ago
    Tuesday now and still no reply. I would really like to be able to use the app. I have never been able to log in no matter what I do. I get the message: this account is not allowed to log in-please call for assistance. I’m not a fan of spending hours on the phone waiting for assistance.

    Also I constantly (every day and even several times a day-Netflix I never have to log into again) have to log back into HULU-annoying. It takes several tries to get it to come up. I get a variety of unable to log in, sorry we are having trouble at this time, etc. It always comes on eventually, but it’s a real challenge. At the price of this service, I was hoping it would be less troublesome. I’m used to cable at half the price and great performance (there is no comparison). Unfortunately at my new home, Hughesnet is my only internet option so I have to muddle through.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      It often takes time to get a reply.  Liz 

       

      "I get a variety of unable to log in, sorry we are having trouble at this time, etc."

      Sounds like a Hulu-related issue.

       

       

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Fordgirl01,

     

    Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

     

    In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

     

    Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

     

    Your patience and understanding are much appreciated.

     

    -Liz

    • Fordgirl01's avatar
      Fordgirl01
      New Poster
      5 years ago
      It seems like an account should be an account, but thank you for spending the time finding an answer for me. I will be looking forward to being able to use the app in the future.
      • Liz's avatar
        Liz
        Moderator
        5 years ago

        I totally agree! Looking forward to this as well. Have a great rest of your week!

         

        -Liz