Forum Discussion

New Poster

5 years ago

Solved

App still won’t work

I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??

18 Replies

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GabeU
Distinguished Professor IV
5 years ago
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Fordgirl01 wrote:
I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??
Lots of people.

Unfortunately, with it being Friday, you'll likely not hear anything back from Liz or another rep until at least Monday, as they aren't on during the weekends.

In the meantime, others experienced with the iPhone version of the app may have some suggestions.
Fordgirl01
New Poster
5 years ago
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Tuesday now and still no reply. I would really like to be able to use the app. I have never been able to log in no matter what I do. I get the message: this account is not allowed to log in-please call for assistance. I’m not a fan of spending hours on the phone waiting for assistance.

Also I constantly (every day and even several times a day-Netflix I never have to log into again) have to log back into HULU-annoying. It takes several tries to get it to come up. I get a variety of unable to log in, sorry we are having trouble at this time, etc. It always comes on eventually, but it’s a real challenge. At the price of this service, I was hoping it would be less troublesome. I’m used to cable at half the price and great performance (there is no comparison). Unfortunately at my new home, Hughesnet is my only internet option so I have to muddle through.
- maratsade
  Distinguished Professor IV
  5 years ago
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  It often takes time to get a reply. Liz
  
  "I get a variety of unable to log in, sorry we are having trouble at this time, etc."
  Sounds like a Hulu-related issue.
  - Fordgirl01
    New Poster
    5 years ago
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    Hulu NEVER did this on cable internet.
Liz
Moderator
5 years ago
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Good morning Fordgirl01,

Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation.

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

Your patience and understanding are much appreciated.

-Liz
- Fordgirl01
  New Poster
  5 years ago
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  It seems like an account should be an account, but thank you for spending the time finding an answer for me. I will be looking forward to being able to use the app in the future.
  - Liz
    Moderator
    5 years ago
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    I totally agree! Looking forward to this as well. Have a great rest of your week!
    
    -Liz
maratsade
Distinguished Professor IV
6 years ago
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Yeah, everything is slowed down now due to so many people staying at home and them and their kids working from home. Customer Service is overwhelmed so it's hard to get through. May want to try after midnight.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
- COOLMAN65251
  New Poster
  6 years ago
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  ok thank you
  - maratsade
    Distinguished Professor IV
    6 years ago
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    You're welcome. I hope it gets better for all of us soon.

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Has anyone actually been able to use the app??","body@stringLength":"210","rawBody":"I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??","kudosSumWeight":0,"postTime":"2020-05-08T20:55:25.024-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:App","text":"App","time":"2020-05-08T20:55:25.024-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Data Management","text":"Data Management","time":"2017-03-08T04:06:48.317-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:124121_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13178},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in. Has anyone actually been able to use th...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMjQxMjIsMTI0MTIy","node":{"__ref":"ForumReplyMessage:message:124122"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMjQxMjIsMTI0MjEx","node":{"__ref":"ForumReplyMessage:message:124211"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMjQxMjIsMTI0Mzgz","node":{"__ref":"AcceptedSolutionMessage:message:124383"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:124121":{"__typename":"Conversation","id":"conversation:124121","solved":true,"topic":{"__ref":"ForumTopicMessage:message:124121"},"lastPostingActivityTime":"2020-11-25T12:20:40.506-05:00","lastPostTime":"2020-11-25T12:20:40.506-05:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:124121":{"__typename":"ModerationData","id":"moderation_data:124121","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:124121_1":{"__typename":"Revision","id":"revision:124121_1","lastEditTime":"2020-05-08T20:55:25.024-04:00"},"CachedAsset:theme:customTheme1-1742461836141":{"__typename":"CachedAsset","id":"theme:customTheme1-1742461836141","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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App still won’t work","moderationData":{"__ref":"ModerationData:moderation_data:124122"},"body":"

Fordgirl01 wrote:
I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??

Lots of people.

Unfortunately, with it being Friday, you'll likely not hear anything back from Liz or another rep until at least Monday, as they aren't on during the weekends.

In the meantime, others experienced with the iPhone version of the app may have some suggestions.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-05-08T21:04:57.176-04:00","lastPublishTime":"2020-05-08T21:04:57.176-04:00","metrics":{"__typename":"MessageMetrics","views":12863},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:124121/message:124122","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"808","rawBody":"

wrote:
I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??

Lots of people.

Unfortunately, with it being Friday, you'll likely not hear anything back from Liz or another rep until at least Monday, as they aren't on during the weekends.

In the meantime, others experienced with the iPhone version of the app may have some suggestions.

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Also I constantly (every day and even several times a day-Netflix I never have to log into again) have to log back into HULU-annoying. It takes several tries to get it to come up. I get a variety of unable to log in, sorry we are having trouble at this time, etc. It always comes on eventually, but it’s a real challenge. At the price of this service, I was hoping it would be less troublesome. I’m used to cable at half the price and great performance (there is no comparison). Unfortunately at my new home, Hughesnet is my only internet option so I have to muddle through.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-05-12T07:41:45.586-04:00","lastPublishTime":"2020-05-12T07:41:45.586-04:00","metrics":{"__typename":"MessageMetrics","views":12823},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:124121/message:124211","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEyNDIxMiwxMjQyMTI","node":{"__ref":"ForumReplyMessage:message:124212"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"872","rawBody":"Tuesday now and still no reply. I would really like to be able to use the app. I have never been able to log in no matter what I do. I get the message: this account is not allowed to log in-please call for assistance. I’m not a fan of spending hours on the phone waiting for assistance.

Also I constantly (every day and even several times a day-Netflix I never have to log into again) have to log back into HULU-annoying. It takes several tries to get it to come up. I get a variety of unable to log in, sorry we are having trouble at this time, etc. It always comes on eventually, but it’s a real challenge. At the price of this service, I was hoping it would be less troublesome. I’m used to cable at half the price and great performance (there is no comparison). Unfortunately at my new home, Hughesnet is my only internet option so I have to muddle through.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:124211_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:124212":{"__typename":"ModerationData","id":"moderation_data:124212","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:124212":{"__typename":"ForumReplyMessage","uid":124212,"id":"message:124212","revisionNum":1,"author":{"__ref":"User:user:21490"},"readOnly":true,"repliesCount":12,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:124211"},"conversation":{"__ref":"Conversation:conversation:124121"},"subject":"Re: App still won’t work","moderationData":{"__ref":"ModerationData:moderation_data:124212"},"body":"

It often takes time to get a reply. Liz

\"I get a variety of unable to log in, sorry we are having trouble at this time, etc.\"

Sounds like a Hulu-related issue.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"204","kudosSumWeight":0,"postTime":"2020-05-12T07:51:01.394-04:00","lastPublishTime":"2020-05-12T07:51:01.394-04:00","metrics":{"__typename":"MessageMetrics","views":12826},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:124121/message:124212","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyNDIxMywxMjQyMTM","node":{"__ref":"ForumReplyMessage:message:124213"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"443","rawBody":"

It often takes time to get a reply.

\"I get a variety of unable to log in, sorry we are having trouble at this time, etc.\"

Sounds like a Hulu-related issue.

Good morning Fordgirl01,

\n\n

Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation.

\n\n

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

\n\n

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

\n\n

Your patience and understanding are much appreciated.

\n\n

-Liz

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Good morning Fordgirl01,

\n\n

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

\n\n

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

\n\n

Your patience and understanding are much appreciated.

\n\n

-Liz

I totally agree! Looking forward to this as well. Have a great rest of your week!

\n\n

-Liz

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I totally agree! Looking forward to this as well. Have a great rest of your week!

\n\n

-Liz

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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"Revision:revision:124212_1":{"__typename":"Revision","id":"revision:124212_1","lastEditTime":"2020-05-12T07:51:01.394-04:00"},"Revision:revision:124211_1":{"__typename":"Revision","id":"revision:124211_1","lastEditTime":"2020-05-12T07:41:45.586-04:00"},"Revision:revision:124122_1":{"__typename":"Revision","id":"revision:124122_1","lastEditTime":"2020-05-08T21:04:57.176-04:00"},"Revision:revision:124213_1":{"__typename":"Revision","id":"revision:124213_1","lastEditTime":"2020-05-12T08:15:41.307-04:00"},"Revision:revision:124386_1":{"__typename":"Revision","id":"revision:124386_1","lastEditTime":"2020-05-18T11:29:07.447-04:00"},"Revision:revision:124383_1":{"__typename":"Revision","id":"revision:124383_1","lastEditTime":"2020-05-18T10:50:29.930-04:00"},"Revision:revision:124387_1":{"__typename":"Revision","id":"revision:124387_1","lastEditTime":"2020-05-18T11:32:23.877-04:00"},"User:user:119147":{"__typename":"User","id":"user:119147","deleted":false,"uid":119147,"login":"rganoe","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-24T08:01:33.516-05:00"}},"ForumReplyMessage:message:129633":{"__typename":"ForumReplyMessage","uid":129633,"id":"message:129633","revisionNum":1,"author":{"__ref":"User:user:119147"},"readOnly":true},"ModerationData:moderation_data:129686":{"__typename":"ModerationData","id":"moderation_data:129686","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:129686":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:129686","revisionNum":1,"uid":129686,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:129633"},"conversation":{"__ref":"Conversation:conversation:124121"},"subject":"Re: App still won’t work","moderationData":{"__ref":"ModerationData:moderation_data:129686"},"body":"

Good morning folks,

\n\n

Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

\n\n

Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

\n\n

Your patience and understanding are much appreciated.

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2020-11-25T12:20:40.506-05:00","lastPublishTime":"2020-11-25T12:20:40.506-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":7517},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:124121/message:129686","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"704","rawBody":"

Good morning folks,

\n\n

Your patience and understanding are much appreciated.

\n\n

-Liz

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