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Pete_Vit's avatar
Pete_Vit
Senior
5 years ago
Solved

Email not working ?

about a half hour ago any attempt to get to my hughesnet email I get

This page isn’t working

email.hughes.net didn’t send any data.

ERR_EMPTY_RESPONSE
I did not see any brodcast message that email was down, or maint was being performed, so I'm wondering if this is just me?
 
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

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not working ?","id":"message:131817","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:5178"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:131817"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:131817"},"body":"

about a half hour ago any attempt to get to my hughesnet email I get

This page isn’t working

email.hughes.net didn’t send any data.

ERR_EMPTY_RESPONSE
I did not see any brodcast message that email was down, or maint was being performed, so I'm wondering if this is just me?
 
","body@stringLength":"495","rawBody":"

about a half hour ago any attempt to get to my hughesnet email I get

This page isn’t working

email.hughes.net didn’t send any data.

ERR_EMPTY_RESPONSE
I did not see any brodcast message that email was down, or maint was being performed, so I'm wondering if this is just me?
 
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ERR_EMPTY_RESPONSE I did not see any brodcast message ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMzE4MjAsMTMxODIw","node":{"__ref":"AcceptedSolutionMessage:message:131820"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:131817":{"__typename":"Conversation","id":"conversation:131817","solved":true,"topic":{"__ref":"ForumTopicMessage:message:131817"},"lastPostingActivityTime":"2021-02-10T11:00:48.031-05:00","lastPostTime":"2021-02-10T11:00:48.031-05:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:131817":{"__typename":"ModerationData","id":"moderation_data:131817","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:131817_1":{"__typename":"Revision","id":"revision:131817_1","lastEditTime":"2021-02-09T11:28:10.283-05:00"},"CachedAsset:theme:customTheme1-1742463672688":{"__typename":"CachedAsset","id":"theme:customTheme1-1742463672688","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Email not working ?","moderationData":{"__ref":"ModerationData:moderation_data:131820"},"body":"

Carmen, it's a known issue and it's been escalated to the email admins. 

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Carmen, it's a known issue and it's been escalated to the email admins. 

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Thank you for the heads up

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Thank you for the heads up

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Same here. Can't maintain connection to server. Had this problem a couple weeks ago, also.

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Same here. Can't maintain connection to server. Had this problem a couple weeks ago, also.

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Good morning folks,

\n\n

 

\n\n

This has been resolved; thank you so much for your patience and for speaking up so we could address this for you. Please don't hesitate to come back to the community if you have any other concerns.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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Good morning folks,

\n\n

 

\n\n

This has been resolved; thank you so much for your patience and for speaking up so we could address this for you. Please don't hesitate to come back to the community if you have any other concerns.

\n\n

 

\n\n

Thanks,

\n\n

Liz

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