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steveandkris's avatar
steveandkris
Sophomore
8 years ago
Solved

Can no longer connect to iTunes store through Hughesnet

As of about 48hrs ago, I can no longer connect to the Applie iTunes strore through Hughesnet Gen5.  The issue is affecting all of the PCs (3), laptops (4) and iPhones (3) in our home.  This is clearl...
steveandkris's avatar
steveandkris
Sophomore
8 years ago
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Hi Liz,

 

I just checked this morning and the problem seems to have been resolved.  Thanks for your help!

 

Steve

Liz's avatar
Liz
Moderator
7 years ago
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Hi Steve,

 

Thanks for letting me know, I've sent over your update to engineering so they are also aware. Glad you're able to access iTunes again!

 

 

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no longer connect to iTunes store through Hughesnet","id":"message:97588","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:33428"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:97588"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97588"},"body@stripHtml({\"truncateLength\":200})":" As of about 48hrs ago, I can no longer connect to the Applie iTunes strore through Hughesnet Gen5.  The issue is affecting all of the PCs (3), laptops (4) and iPhones (3) in our home.  This is clearl...","body@stringLength":"781","rawBody":"

As of about 48hrs ago, I can no longer connect to the Applie iTunes strore through Hughesnet Gen5.  The issue is affecting all of the PCs (3), laptops (4) and iPhones (3) in our home.  This is clearly a Hughesnet issue as the iPhones can connect to the iTunes store using cellular data; and the laptops connect w/o problem through other ISPs. 

 

Have tried the usual:  Disabling Web Acceleration and rebooting the router, all to no avail.

 

Has anyone else noticed this issue?

 

HT2000W Modem software:

Application SoftwareWIFI_3.4.3.37
Fallback SoftwareWIFI_3.4.3.28
WiFi Software

0.09.24

","kudosSumWeight":0,"postTime":"2018-03-23T11:32:38.912-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:97588_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2862},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:97588":{"__typename":"Conversation","id":"conversation:97588","solved":true,"topic":{"__ref":"ForumTopicMessage:message:97588"},"lastPostingActivityTime":"2018-03-26T15:50:17.302-04:00","lastPostTime":"2018-03-26T15:50:17.302-04:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:97588":{"__typename":"ModerationData","id":"moderation_data:97588","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:97588_1":{"__typename":"Revision","id":"revision:97588_1","lastEditTime":"2018-03-23T11:32:38.912-04:00"},"ForumReplyMessage:message:97754":{"__typename":"ForumReplyMessage","id":"message:97754","conversation":{"__ref":"Conversation:conversation:97588"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":97754,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Can no longer connect to iTunes store through Hughesnet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:97754"},"parent":{"__ref":"AcceptedSolutionMessage:message:97627"},"body":"

Hi Steve,

\n\n

 

\n\n

Thanks for letting me know, I've sent over your update to engineering so they are also aware. Glad you're able to access iTunes again!

\n\n

 

\n\n

 

","body@stringLength":"204","rawBody":"

Hi Steve,

\n\n

 

\n\n

Thanks for letting me know, I've sent over your update to engineering so they are also aware. Glad you're able to access iTunes again!

\n\n

 

\n\n

 

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Hi Liz,

 

I just checked this morning and the problem seems to have been resolved.  Thanks for your help!

 

Steve

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Hi Liz,

 

I just checked this morning and the problem seems to have been resolved.  Thanks for your help!

 

Steve

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