Forum Discussion
Flashing 'phone' icon on the Hughesnet Voice box - what does that mean?
This morning I noticed the light by the 'phone' icon flashing on the little box for Hughesnet Voice and I don't hear a dial tone.
There are three icons: There is a steady light by the power icon, a flashing light by the phone icon, and a steady light by the globe icon.
It clearly has power, and it is connected to the network as I can see the Hughesnet Voice box listed on the connected devices, but the phone icon is flashing.
I can see from the logs it looks like it did some small network activity at 10:30am, 11:15am, and 11:30am.
Is there an outage going on that knocked out the phone network? What does the flashing phone icon mean?
Thanks
23 Replies
I tried powering down everything, but I still have a flashing 'phone' icon and no dial tone.
I tried:
1. unplugging the Hughesnet Voice unit.
2. unplugging the Hughesnet Modem
3. I waited a while
4. plugged the Hughesnet modem back in and waited over 5 minutes to be sure that internet access returned
5. I plugged the Hughesnet Voice unit back in
Same result: power is on to the Hughesnet Voice unit, the connection globe light is lit up, but the phone light is flashing instead of steady and there is no dial tone
I noticed when it is powered up the lights on the Hughesnet Voice unit go through this pattern:
- the power light comes on
- the system access globe light comes on and strobes a bit then it is steady
- the phone light comes on briefly then it shuts off
- the system access globe light strobes a bit more like more data is being exchanged
- the phone light comes on blinking and there is no dial tone
The reps should be back on tomorrow. Hopefully they will reply then. In the meantime, you could also call the 800 number for support. It's 866-347-3292.
Yeah, I hope a rep can help as I can't call out at the moment.
Any idea what the blinking light by the phone icon means?
There was a storm the night before, but it didn't even kill the power and the rain did not seem too hard.
Could something just be messed up in the records for the system? The Hughesnet Voice unit does connect and I can see the globe light is on showing data communication, but the phone light which is usually solid on is now flashing.
Does that flashing indicate some kind of hardware issue or is just that something was shutdown on the backend by accident?
The phone had no problem and was clear until yesterday morning when the phone icon light started flashing and there was no dial tone.
Thanks
The reps haven't been around for 2 months. They won't be back. Right now OP's best bet is to call the 800 number....
But right now OP has no access to a phone.
I am trying to reach someone by email to phone.
Would you be so kind as to phone in for me? All the details are on this thread.
Can a moderator respond to this?
I have no access to a phone so I can't reach the 866-347-3292 number.
Anybody know if the blinking light by the phone indicates a hardware failure in the the little ATA box or if it is some problem where they can reset a record and things start working again?
Remy Could the ATA have been knocked out by the storm before that morning? It seems to be working normally in that when powered on it exchanges data with the HT2000W like normal at the normal 24 hour interval - just no dial tone and the phone light flashes.
Did the storm do this or do you think something in the configuration went off? Before Sunday it worked great.
Thanks!
The reps here have not posted for over 2 months -- it's likely they're no longer with HughesNet. You may want to call the customer service number.
Your best bet is to contact the 800 number.
Unfortunately, I do not have access to a phone.
If I contact someone by email and they give a call in, can the people manning the customer service number see this forum to get details? After all the issue is about the phone being out.
Anyone care to help a fellow out?
I have no idea how to help you with your issue, or I gladly would. Are you able to make phone calls from a neighbor's house? Or are you able to have someone come to your house and use their phone to call Hughesnet?
Also, have you looked to see if there are other internet service providers you could use? This might become very important very soon.
There is a live chat from the my.hughesnet.com page on the upper-right. I was able to contact someone through that.
Why look into other service providers when I just got the phone ATA box with a 24 month period? It worked great since July - I suspect it was just the lighting storm the night before that maybe damaged the telephone jack somehow (although the modem and all were fine?!?)
Is there something you heard? Is it connected to not having anyone look through the forum at least MWF?
The ATA box exchanges data like it always did - just now there is no dial tone and the phone icon light is flashing.
It still refreshes every 24 hours by itself - looks to send/receive some packets - just the phone line is dead. As they see it they think it is operational - but we went through everything on the chat. So I expect they will call someone I know in 24-48 hours after engineering reviews
BTW - I tried having someone I know call them for me but they want to talk directly to me which is impossible - even though I could chat with that other person....
It would be a good idea to show the chat from this forum - or at least mention it as this is under support and the chat looks like it is for sales or something....
I just received the replacement ATA box.
The instructions mention a return UPS label but there isn't one in the package.
Do I get the UPS store to print one?
Anyone familiar with the process know?
Thanks!
There should be a return label there. I suggest you get on the chat and let them know the label is missing.
I have the new ATA in place - I was able to use the chat to activate after the storm weather cleared - so I think that part is good.
Maybe it is best to unplug the little thing when a storm goes through?
I left a message about getting the return label so I guess that is the only thing left then.
How much are these little plastic boxes? Are they really more than the UPS shipping? Just wondering....
Thanks
