Forum Discussion

lakeland4's avatar
lakeland4
Junior
3 years ago

Cannot Post to ‘Upgraded to Gen5 and speeds are still extremely slow at times’

Referring to the Cannot connect to ‘Upgraded to Gen5 and speeds are still extremely slow at times’ topic, now that I am able to connect to the ‘Upgraded to Gen5 and speeds are still extremely slow at times’ topic, I am not able to post to it. 

 

To post my reply I selected ‘Reply’ at the bottom of the 06-01-2022 post from Liz and entered the text in the window under ‘Replying to Liz’ and then selected ‘Post’.  The screen then showed the post just like all the other ones I have done.  However, the next time I viewed this topic, whether it was reloading the page, logging out and back into the Community or rebooting the PC, my post did not exist.  I even tried posting using Chrome, Firefox and another PC with no difference. 

 

Any help would be extremely appreciated.

Data Management
  • Liz's avatar
    Liz
    3 years ago

    Good morning folks,

     

    I got curious about the character max in here so I had to dig a little to check. For posts, the character limit is 50000. When you copy and paste from other places, like Word, emails, and other websites, the HTML formatting gets copied as well and counts against the character limit. That's why the character count is greater than what's visible in the post.

     

    Also, your post might look wonky when you try to copy/paste in here. I've learned from experience to copy/paste from Notepad, which has no formatting.

     

    -Liz

     

    Edit: I just learned something else! CTRL-Shift-V in Windows pastes without formatting; no need for Notepad.

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Just checked your username and you're right, the post never posted. I posted a test post and it went through.  Weird. Could it be a browser add-on that's blocking you? Does your post go through if you login using a browser's incognito mode, with all add-ons disabled?

    • lakeland4's avatar
      lakeland4
      Junior
      3 years ago

      I tried logging in using an incognito mode with all add-ons disabled on both Chrome and Firefox and the same thing happened.  When I selected ‘Post’ the screen looked like everything had correctly posted, but after reloading the page what I posted had disappeared.

       

      Just now posted a very short message and it worked!  I guess there was something about my original post that was causing a problem.  When I figure out what I have to change to get it to work I will let you know.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        I just saw your post; glad it worked. And yes, please update us when/if you figure out what it was that was preventing you from posting. It could help others having the same problem.