Thank you! This is the exact problem I'm having. I'm in FAP condition. This problem has been going on for probably 9 months or longer, slow speeds, hard to get online in the morning, losing connectivity often during the day. It still works, but barely. I've been a loyal customer for 10 years, I'm on a fixed income and I can't afford the service fee for realigning or moving the dish. I suspected it was an dish issue because when the tech installed the dish years ago it was fine, but because I'm in a rural area, the trees have grown and are starting to obstruct the dish. I can afford to have someone top the trees. I guess at least now my suspicions have been confirmed. Now I just need to figure out how I'm going to fix it.
The best thing you can do right now is to wait until one of the HN reps on this site sees your post and gets involved. They will try to connect remotely to your modem to see if they can figure out what is happening, and they will let you know about next steps.
