Internet Doesn't Work At All In FAP Since Last Sunday

Hello,

Last Sunday, something seemed to happen to my internet service. Now, I've had this service for years, and I'm regularly in FAP. I understand it slows down; it is usable for me, and I happily go about my day. Last Sunday, during FAP, my internet has become unusable. This is not during "prime time" - it is in the mornings (10am or so), it is after midnight, it is around noon. Time doesn't matter. It will not load the "testmy" website at all, will not load Hughesnet.com, will not load basic Google searches. I have to refresh dozens of times to get something to load, and even then any .css file, java, etc. won't load, so it's still unusable.

I've emailed twice and been told I had to call. Calling is extremely stressful for me, which I explained (I'm disabled). The second person gave me a token for I could use chat, but chat could not find an issue because I wasn't in FAP. (I also bought one myself after the first email, a 9 dollar one). This made it pointless.

I woke up today and again, issues. So I finally call... and when I'm saying "agent" to try to get to a person and not the silly robot, it accidentally buys a 30$ token. I cannot afford this when I'm already paying 70+ dollars. The phone agent did give me ten dollar credit for three months, but this is absolutely ridiculous - it meant my service went back to normal. I want it fixed during FAP. I want the token removed and refunded for I can show what is happening during FAP and get the problem fixed.

So far I've done the standard: flushdns, restart computer, remove all other devices from the service, restart the router, reset drivers, reset the router, bought a new wifi connector (I cannot connect via wired. It's across the house. Don't ask me why the installer years ago did that instead of giving me a lined connection on the other side of the house). None of this fixes the problem. I've forgotten the connection, had it find it again, so forth. This problem persists if I am using my iPad to connect, my phone, my laptop - I've tested it across each device, it's the same problem. I've also tested between Firefox or Chrome. Same issue.

Also, now, suddenly, with absolutely no changes to structure of the house/location of router/etc., the 5gh connection is too far away to use. Nothing has moved, my computer is in the same spot, both the old wifi adapter and new one says this. I was *always* on the 5 one, even had the 2.4 disabled before, but now it has zero bars to both my wifi adapters when before, it had all five. I have to connect to the 2.4 if I want internet service.

Is this a sign I need a replacement router? I use the one that came with my service from years ago. What else is going on? I see someone else is having a similar issue, starting at the same time mine did. My service is on Beam 83. Is it a problem with that beam, because this is unusable at this point, and it makes no sense that FAP means I cannot even use Google search or Discord but with data it is fast and normal.