Forum Discussion

tim_laura's avatar
tim_laura
Freshman
7 years ago

Gen 5 speeds extremely slow

I apologize in advance for my lack of knowledge in computer usage but I have been with Hughes Net for over 3 years.  I recently changed to the Gen 5 upgrade.  Ever since I set up my modum, it takes f...
Performance
  • GabeU's avatar
    GabeU
    7 years ago

    tim_laura

     

    Regarding Windows 10 updates, the most common days for monthly updates are Tuesdays, and most often the second and fourth Tuesday of the month.  It's colloquially known as "Patch Tuesday".  However, with that said, Windows updates can be released at any time.  

     

    There are a few different ways to control Windows 10 updates, at least to a certain extent.  Please see this recent thread concerning this... https://community.hughesnet.com/t5/Tech-Support/How-to-turn-off-automatic-updates-on-Windows-10/m-p/99675#M68778

     

     

    Now, regarding your speed issue, there is a setting change in the HughesNet modem that may help.  It would be best to perform this setting change with a LAN cable connected device, if you have one available.  If you do not have one available and you use your WiFi connected laptop, you may lose the connection temporarily after you complete the change, but your laptop should reconnected within a few seconds.  If your laptop is not set to connect automatically, you'll have to reconnect it in the same way you connect each time you start the laptop.  

     

    Perform the steps as follows...

     

    Go to the System Control Center and click on WiFi Settings on the lower left.  Use "admin" as the password (without the quotes).  Click "Advanced Setup", then "Wireless".  Then, in the 2.4Ghz settings on the right, change the Wireless Mode to "11n only" and the Bandwidth to "20/40 MHz".  Then click Save Settings at the bottom.  At this point, whatever you have connected via WiFi will probably lose its connection.  Again, if you have your laptop set to connect automatically it should reconnect within a few seconds.  If not, again, you'll have to reconnect it manually, in the same manner you connect to the WiFi each time you start the computer if you connect manually each time.  

     

    Once you've reconnected, see if your speed has improved relative to your other device.  

     

    Change to look like the following, and change ONLY the settings in the two red boxes, then click Save Settings at the bottom.  

     

     

tim_laura's avatar
tim_laura
Freshman

Thank you for being so patient and explaining this to me.  I have checked and believe I am using the 2.4 Ghz radio.  This is what my settings show:

 

SSID: Home
Protocol: 802.11n
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 1
IPv6 address: 2001:5b0:286b:2c28:ec33:7dc8:de9d:8429
IPv6 DNS servers: 2001:5b0:286b:2c20:0:ff:fec5:81d6
fd0d:edc3:e12a::1
IPv4 address: 192.168.42.114
IPv4 DNS servers: 192.168.0.1
192.168.0.1
Manufacturer: Qualcomm Communications Inc.
Description: Qualcomm QCA9565 802.11b/g/n Wireless Adapter
Driver version: 10.0.0.352
Physical address (MAC): B0-52-16-8F-17-81

 

And it is password secured.

 

I would appreciate it if you could show me any settings that I might change that could speed things up a bit.  Also, kind of off topic, is there any way that you know of to the time when windows 10 downloads their updates?  That uses a lot of my data.

 

Thank you so much! 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

tim_laura

 

Regarding Windows 10 updates, the most common days for monthly updates are Tuesdays, and most often the second and fourth Tuesday of the month.  It's colloquially known as "Patch Tuesday".  However, with that said, Windows updates can be released at any time.  

 

There are a few different ways to control Windows 10 updates, at least to a certain extent.  Please see this recent thread concerning this... https://community.hughesnet.com/t5/Tech-Support/How-to-turn-off-automatic-updates-on-Windows-10/m-p/99675#M68778

 

 

Now, regarding your speed issue, there is a setting change in the HughesNet modem that may help.  It would be best to perform this setting change with a LAN cable connected device, if you have one available.  If you do not have one available and you use your WiFi connected laptop, you may lose the connection temporarily after you complete the change, but your laptop should reconnected within a few seconds.  If your laptop is not set to connect automatically, you'll have to reconnect it in the same way you connect each time you start the laptop.  

 

Perform the steps as follows...

 

Go to the System Control Center and click on WiFi Settings on the lower left.  Use "admin" as the password (without the quotes).  Click "Advanced Setup", then "Wireless".  Then, in the 2.4Ghz settings on the right, change the Wireless Mode to "11n only" and the Bandwidth to "20/40 MHz".  Then click Save Settings at the bottom.  At this point, whatever you have connected via WiFi will probably lose its connection.  Again, if you have your laptop set to connect automatically it should reconnect within a few seconds.  If not, again, you'll have to reconnect it manually, in the same manner you connect to the WiFi each time you start the computer if you connect manually each time.  

 

Once you've reconnected, see if your speed has improved relative to your other device.  

 

Change to look like the following, and change ONLY the settings in the two red boxes, then click Save Settings at the bottom.  

 

 

  • tim_laura's avatar
    tim_laura
    Freshman
    7 years ago

    Oh my goodness!  That made a huge difference in the speed!  Now it only takes about 8 seconds to open a web page.  Even the videos are faster!!

     

    Thank you so much for your help!

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      tim_laura

       

      You're very welcome.  I'm glad it helped.  :)   

       

      I had a similar issue a while back and a person on here helped me with that exact settings change, so it's kind of paying it forward.  Coincidentally, it was with my Dell Inspiron 15 3000 series laptop that it helped.  I have the 3521 model from about five or six years ago, but it's very similar to yours, as is the WiFi network adapter it uses.  And though I most often use the desktop I'm not now, I do use the laptop occasionally, which still works perfectly.