Forum Discussion

rmct1's avatar
rmct1
New Poster
3 years ago

Hughesnet down

 Anyone else having problems with Hughesnet being down? Three times today it went offline and is currently offline. 7-27-22 12:30A CT and has been down for the last couple of hours. Just wondering if there's a problem with the service or here at home.

Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning rmct1,

     

    I see it's your first post here, so welcome to the community! Thank you for reaching out, I looked into this for you and see that there was a brief outage this morning that affected your area. Our engineers have since resolved it so service is up and running. I also ran diagnostics on your site which show that your HughesNet system is online.

     

    I apologize for the inconvenience this may have caused this morning. Since you're also out of data until Monday, I've sent you some free token data to use at your convenience. 

     

    Please don't hesitate to reach out again if you have any other concerns.

     

    Thanks,

    Liz

     

     

  • hooterville's avatar
    hooterville
    Senior
    3 years ago


    I am experiencing the same problem with the exception that I can generally get email on my phone but am completely unable to get HughesNet to work on my computer.

    Everything else works, just not HughesNet.

    This is the case at home and at work, two different locations, so I know it’s not the internet.

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Do you mean the site (HughesNet.com) is down, or your modem is down?

      • hooterville's avatar
        hooterville
        Senior
        3 years ago

        For me it was the HughesNet site. I could not log in to get email or access the community. 

  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Good morning rmct1,

     

    I see it's your first post here, so welcome to the community! Thank you for reaching out, I looked into this for you and see that there was a brief outage this morning that affected your area. Our engineers have since resolved it so service is up and running. I also ran diagnostics on your site which show that your HughesNet system is online.

     

    I apologize for the inconvenience this may have caused this morning. Since you're also out of data until Monday, I've sent you some free token data to use at your convenience. 

     

    Please don't hesitate to reach out again if you have any other concerns.

     

    Thanks,

    Liz

     

     

    • rmct1's avatar
      rmct1
      New Poster
      3 years ago

      All ok, it came back up about 20 minutes after I posted the problem, thanks..

      William..

      • Liz's avatar
        Liz
        Moderator
        3 years ago

        Thank you for the confirmation, William!

         

        -Liz