Forum Discussion
HughesNet Voice Web Self-Care Administration
Unable to manage my HughesNet Voice service since I've had Voice service. Able to login to hcwsc.bigrivertelephone etc... no problem. Had no problem porting phone number. Receive this error message: ...
Good morning,
I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?
Thank you
Amanda
Hi Dave,
That sounds odd. So accessing the Voice portal via My Services in the Support Center still gives that error? Even after clicking the log out link on the portal and trying to sign back in again? Let me test some things out... I'll post back once I have an update.
Your cooperation, patience, and understanding are much appreciated.
Edit:
I've just reset the password again, but via a different method. Not sure if it makes a difference, but please let me know if this works for you.
New password reset link didn't change anything...Thanks for trying though!
I copied the Voice Web Care pages and pasted them below...something interesting changed - in the past the Port My Number link said I had already Ported this number (which is accurate) But now the message is: This account already has a pending port request with a scheduled date of: 6/27/2016...
Here is the main page:
Web Self-Care Administration
- Call Records
- Port My Number
Logout
Something has gone wrong, please try again
© 2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company
Here is the Call Records link:
Welcome
© 2017 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar Company
And here is the Port My Number link:
" for helpful hints.VOICE PORTING
* is a required field
This account already has a pending port request with a scheduled date of: 6/27/2016.
Use a copy of a recent bill from your previous telephone carrier to help accurately fill in the information required below
Phone Number to be Ported*:
Name Associated with Previous Phone Company Account
First Name*:
Last Name*:
Last Name*:
Address Associated with Previous Phone Company Account
Address 1*:
Address 2*:
City*:
State*:
Zip*:
Address 2*:
City*:
State*:
Zip*:
Previous Phone Company Name :
Previous Phone Company Account Number:
PIN (if available):
:Previous Phone Company Account Number
:PIN (if available)
:Please be advised that this process will take 10 BUSINESS DAYS TO COMPLETE.
Print Cancel
I cannot get the Hughes Net Voice Order Number 12719912 Canceled or even activated. Can anyone else tell me how you did it, I know of many more dissatisfied users.
Wesley Stowers
Dave - I have not received any update from Voice team. I will discuss the progess with Liz on Monday when she is back :)
Wesley - I was able to locate your account and I see there is some weird mix up in your billing for the Voice. The equipment was never shipped for some reason, but I can definitely get it cancelled for you. Unfortunately I will not be able to update you until Monday, but please expect a private message from me on that day.
Thank you,
amanda
Sounds like a plan!
Thanks, Amanda...Have a great weekend.
HI Amanda,
Could you let me know if any progress with my Voice Web Sel-Care Administration...
Thanks!
Dave
Hello,
Yes, I will ask for an update right now. Thank you for the reminder! :)
Amanda
Thank You!
Good morning,
I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?
Thank you
Amanda
My Web Self-Care Admin is working 100%.
Thank You very much, Amanda, and please thank Liz for me too!
dave
