Forum Discussion
HughesNet Voice Web Self-Care Administration
- 8 years ago
Good morning,
I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?
Thank you
Amanda
New password reset link didn't change anything...Thanks for trying though!
I copied the Voice Web Care pages and pasted them below...something interesting changed - in the past the Port My Number link said I had already Ported this number (which is accurate) But now the message is: This account already has a pending port request with a scheduled date of: 6/27/2016...
Here is the main page:
- Call Records
- Port My Number
Here is the Call Records link:
Welcome
* is a required field
This account already has a pending port request with a scheduled date of: 6/27/2016.
Use a copy of a recent bill from your previous telephone carrier to help accurately fill in the information required below
Please be advised that this process will take 10 BUSINESS DAYS TO COMPLETE.
I cannot get the Hughes Net Voice Order Number 12719912 Canceled or even activated. Can anyone else tell me how you did it, I know of many more dissatisfied users.
Wesley Stowers
- Amanda8 years agoModerator
Dave - I have not received any update from Voice team. I will discuss the progess with Liz on Monday when she is back :)
Wesley - I was able to locate your account and I see there is some weird mix up in your billing for the Voice. The equipment was never shipped for some reason, but I can definitely get it cancelled for you. Unfortunately I will not be able to update you until Monday, but please expect a private message from me on that day.
Thank you,
amanda
- dbnovak8 years agoFreshman
Sounds like a plan!
Thanks, Amanda...Have a great weekend.
- dbnovak8 years agoFreshman
HI Amanda,
Could you let me know if any progress with my Voice Web Sel-Care Administration...
Thanks!
Dave
- Amanda8 years agoModerator
Hello,
Yes, I will ask for an update right now. Thank you for the reminder! :)
Amanda
- dbnovak8 years agoFreshman
Thank You!
- Amanda8 years agoModerator
Good morning,
I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?
Thank you
Amanda
- dbnovak8 years agoFreshman
My Web Self-Care Admin is working 100%.
Thank You very much, Amanda, and please thank Liz for me too!
dave
- 56Daquano4 years agoNew Poster
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