Forum Discussion

sharonmoses's avatar
sharonmoses
Sophomore
5 years ago

I cannot RECEIVE INCOMING Phone calls??

I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject a...
Vioce
VOIP
  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon,

     

    Can you please check if you have a dial tone now?

     

    -Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hi Sharon,

 

I see it's your first post here, so welcome to the community! I appreciate you telling me what troubleshooting steps you've taken so far, please also link me the thread you were referring to so I can document what you've tried. I've already pulled up your account and have started investigating your case.

 

  Your cooperation, patience, and understanding are much appreciated.​​​​​​

 

Thanks,

Liz

 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Thanks Sharon!

       

      Do you have another LAN cable you can swap out with the one connecting the ATA to the HughesNet modem? If so, see if you can change cables while ensuring that the different cable is secured with a click on both ends. Let me know if that LAN LED comes on and/or if you can receive calls then.

       

      -Liz

      • sharonmoses's avatar
        sharonmoses
        Sophomore
        5 years ago

        Thank You Liz,

        And yes I did have an extra yellow cable and I tried that and still no LAN light.I guess it could remotely be possible that both cables are having issues,but I doubt that.I can go to nearest Wal-Mart and buy a totally brand new one but not sure if that will help or not.