Forum Discussion

sharonmoses's avatar
sharonmoses
Sophomore
6 years ago
Solved

I cannot RECEIVE INCOMING Phone calls??

I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject a...
Vioce
VOIP
  • Liz's avatar
    Liz
    6 years ago

    Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

     

    -Liz

  • Liz's avatar
    Liz
    6 years ago

    Hi Sharon,

     

    Can you please check if you have a dial tone now?

     

    -Liz

     

Liz's avatar
Liz
Moderator
6 years ago

Hi Sharon,

 

I see it's your first post here, so welcome to the community! I appreciate you telling me what troubleshooting steps you've taken so far, please also link me the thread you were referring to so I can document what you've tried. I've already pulled up your account and have started investigating your case.

 

  Your cooperation, patience, and understanding are much appreciated.​​​​​​

 

Thanks,

Liz