Forum Discussion

sharonmoses's avatar
sharonmoses
Sophomore
5 years ago

I cannot RECEIVE INCOMING Phone calls??

I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject a...
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VOIP
  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon,

     

    Can you please check if you have a dial tone now?

     

    -Liz

     

sharonmoses's avatar
sharonmoses
Sophomore

Thank You Liz,

And yes I did have an extra yellow cable and I tried that and still no LAN light.I guess it could remotely be possible that both cables are having issues,but I doubt that.I can go to nearest Wal-Mart and buy a totally brand new one but not sure if that will help or not.

Liz's avatar
Liz
Moderator
5 years ago

Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

 

-Liz

  • sharonmoses's avatar
    sharonmoses
    Sophomore
    5 years ago

    Thank You Liz for your help.It is truely appreciated - Kudos

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're welcome! The new ATA should arrive soon, please let me know how it works out for you.

       

      -Liz

      • sharonmoses's avatar
        sharonmoses
        Sophomore
        5 years ago

        Hello Liz, The new ATA was delivered today it is a MTA8328 - I followed all instalation instructions and all lights except the phone symbol are lit.I have no dial tone and only a busy signal and now cannot dial out on the phone.Do I need to register it or activate it or something?? Thanks,Sharon