Forum Discussion

sharonmoses's avatar
sharonmoses
Sophomore
5 years ago

I cannot RECEIVE INCOMING Phone calls??

I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject a...
Vioce
VOIP
  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon,

     

    Can you please check if you have a dial tone now?

     

    -Liz

     

Liz's avatar
Liz
Moderator

Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

 

-Liz

sharonmoses's avatar
sharonmoses
Sophomore
5 years ago

Thank You Liz for your help.It is truely appreciated - Kudos

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    You're welcome! The new ATA should arrive soon, please let me know how it works out for you.

     

    -Liz

    • sharonmoses's avatar
      sharonmoses
      Sophomore
      5 years ago

      Hello Liz, The new ATA was delivered today it is a MTA8328 - I followed all instalation instructions and all lights except the phone symbol are lit.I have no dial tone and only a busy signal and now cannot dial out on the phone.Do I need to register it or activate it or something?? Thanks,Sharon

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi Sharon,

         

        The ATA may needs time to finish activating. I'm also checking with our engineers to ensure everything on our side is OK as well, I'll let you know.

         

        -Liz