Forum Discussion

sharonmoses's avatar
sharonmoses
Sophomore
5 years ago

I cannot RECEIVE INCOMING Phone calls??

I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject a...
Vioce
VOIP
  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.

     

    -Liz

  • Liz's avatar
    Liz
    5 years ago

    Hi Sharon,

     

    Can you please check if you have a dial tone now?

     

    -Liz

     

GabeU's avatar
GabeU
Distinguished Professor IV

sharonmoses 

 

You're very welcome.  

 

The issue you're having is definitely a head scratcher, that's for sure.  I have no doubt that Liz and/or the engineers, or a tech if it comes to that, will be able to get your phone back to working as it should.  That doesn't do you any good right now, of course, but hang in there.  :)

Liz's avatar
Liz
Moderator
5 years ago

Hi Sharon,

 

Can you please check if you have a dial tone now?

 

-Liz

 

  • sharonmoses's avatar
    sharonmoses
    Sophomore
    5 years ago

    Yes Liz everything is up and running A-OK .Thank You for everything you have done to restore our families phone service.You have gone above and beyond.Many Thanks,I wish you a Blessed weekend and want you to know that I will have a great weekend, because I can once again to connect to my loved ones.Kudo's <3

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Sharon,

     

    Aw, I'm happy to see it's back up and running for you. Thank you for this nice update, my pleasure to assist you! If you have any other concerns, please don't hesitate to drop by the community again. Have a great rest of your week!

     

    -Liz