Forum Discussion

johnlawson1's avatar
johnlawson1
Freshman
7 years ago

I feel cheated!

We just had Hughesnet installed 3 days ago and it is slower than my old 3 mbps dsl. Speed test shows about 20 - 25 mbps but web page loading takes longer than my snail speed dsl. I think Hughes is screwing their cutomers. Do we have a 3 day right to recind?

 

Performance
  • BirdDog's avatar
    BirdDog
    7 years ago

    Pages will load slower due to satellite latency and noticeable if acustomed to ground based internet. I notice the difference when I use my cell 4G service, the load time is quicker. High content graphic and video pages are the worst.

     

    Using an ad blocker can speed load times up somewhat. I'm not bothered by the slower load time as I've been using satellite for about 14 years now.

     

    Honestly, if all you're concerned with is the page load times you probably should have stayed with ground based internet.

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    7 years ago

    Pages will load slower due to satellite latency and noticeable if acustomed to ground based internet. I notice the difference when I use my cell 4G service, the load time is quicker. High content graphic and video pages are the worst.

     

    Using an ad blocker can speed load times up somewhat. I'm not bothered by the slower load time as I've been using satellite for about 14 years now.

     

    Honestly, if all you're concerned with is the page load times you probably should have stayed with ground based internet.

    • johnlawson1's avatar
      johnlawson1
      Freshman
      7 years ago

      I also get buffering delays while watching on demand videos.

      • BirdDog's avatar
        BirdDog
        Assistant Professor
        7 years ago
        johnlawson1 wrote:

        I also get buffering delays while watching on demand videos.

        Well that is different from your original post, more specifics would help. You should be able to stream with the speeds you say you are getting. However streaming HD can cause issues if there are a lot of users doing the so at the same time. It is best to stream at 360-480p definition and even lower on small screen devices. Doing so should reduce intermittent buffering and will also conserve limited data.

         

        Would also help to know which sites you use to video stream. No matter what site it can take a bit for the video to begin. Netflix works the best with HughesNet from my experience and I have their playback setting on the lowest definition. Amazon video streaming is the worst with YouTube being quite finicky at times.

         

        There is also the Video Data Saver setting in the modem which can be set to on/off/snooze. You can play with it to see if it helps. This page explains how it works and how to access it: https://support.hughesnet.com/faq/internet/what-is-video-data-saver

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    According to the user agreement:

     

    If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

     

     

    johnlawson1 wrote:

     Do we have a 3 day right to recind?