Forum Discussion

kanzz's avatar
kanzz
Freshman
5 years ago

Is all onsite tech support $125 ?

My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...
Performance
  • Remy's avatar
    Remy
    5 years ago

    kanzz,

     

    Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.

     

    In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.

     

     

    Thanks,

    Remy

kanzz's avatar
kanzz
Freshman

Thank you. Fortunately, I'm no longer under contract. I think I might go with GotW3.

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Terrific, and good luck with your new ISP!  (EDIT: out of curiosity, I read a review of this service, and it doesn't sound all that good (https://servicereviews.org/review/gotw3-internet/), but I imagine YMMV, like with every ISP. 

 

I'm sure you know this, but cancellation can only be done by phone, 866-347-3292. Wait times may be long, so you may want to try in the morning, as they're likely to be less busy. You can also try 877-329-1403.

Either way, plan for long waits.

  • kanzz's avatar
    kanzz
    Freshman
    5 years ago

    Thank you for the link to reviews. The best part about GotW3 is there's no contract. So, I can opt out any time. The person who sells this service in my area is someone with whom I have many mutual friends, including some of my fam. He has provided them with good service. He demonstrated the service at my house a few days ago and I was impressed. With HughesNet, I get buffering on NetFlix. There was none of that with GotW3 while running NetFlix on 2 TVs at the same time. Web pages responded faster, too. I've about talked myself into giving it a try. 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Since you have extra knowledge about the service and you've researched it and even tested it, it couldn't hurt to give it a try, since you can stop the service at any time. I really hope it works well for you. 

       

      kanzz wrote:

      Thank you for the link to reviews. The best part about GotW3 is there's no contract. So, I can opt out any time. The person who sells this service in my area is someone with whom I have many mutual friends, including some of my fam. He has provided them with good service. He demonstrated the service at my house a few days ago and I was impressed. With HughesNet, I get buffering on NetFlix. There was none of that with GotW3 while running NetFlix on 2 TVs at the same time. Web pages responded faster, too. I've about talked myself into giving it a try. 

       

      • kanzz's avatar
        kanzz
        Freshman
        5 years ago

        Me too! Thanks. Living in the country shouldn't mean "lower quality / higher cost", but that seems to be the rule. For now.