My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...
I see it's your first post, welcome to the Community! I was able to pull up your attached HughesNet account, and I see that you spoke with an agent today that was able to waive the previous dispatch fee for you. That's great!
In addition, upon looking through your services themselves, I saw that everything seems to be currently operational. You are out of data, however, and I added 3GB as a one-time courtesy. Are you still experiencing the same issue? If you aren't currently, please reach out and let us know if the same issue returns. We'd be more than happy to help!
Thanks,
Remy
Sunday evening, i noticed that all the lights on my modem were on and my internet was working. How? It's a mystery to me. My guess is that I have faulty equipment that will probably do this again.
I do important volunteer work for my high school alumni association and cannot have an unreliable internet.
Question: Why did my bill increase by $43.01 this month?
Let's continue this by email, please. You have that info.
Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
Thank you!
I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, "We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! "
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Hmm, could be. In the past, the mods here only communicate via the PM system on this site. But maybe it's like GabeU said, that they forwarded your request to a different system. i hope you get an answer for the question you did ask.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
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all onsite tech support $125 ?","id":"message:124484","revisionNum":1,"repliesCount":19,"author":{"__ref":"User:user:92837"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:124484"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:124484"},"body@stripHtml({\"truncateLength\":200})":" My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...","body@stringLength":"670","rawBody":"
My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not advised there would be a fee.
48 hours later, my internet went down again. Same thing. Called support, went through the troubleshooting, and then -
I was told there would be a $125 fee for the tech to come to my house!
Nope. I'm not doing it. And furthermore, I will not pay for the first tech visit if I'm billed for it.
Now researching other options.
","kudosSumWeight":0,"postTime":"2020-05-23T09:49:14.221-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:124484_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17617},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:124484":{"__typename":"Conversation","id":"conversation:124484","solved":true,"topic":{"__ref":"ForumTopicMessage:message:124484"},"lastPostingActivityTime":"2020-05-28T17:56:52.663-04:00","lastPostTime":"2020-05-28T17:56:52.663-04:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:124484":{"__typename":"ModerationData","id":"moderation_data:124484","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:124484_1":{"__typename":"Revision","id":"revision:124484_1","lastEditTime":"2020-05-23T09:49:14.221-04:00"},"ForumReplyMessage:message:124519":{"__typename":"ForumReplyMessage","id":"message:124519","conversation":{"__ref":"Conversation:conversation:124484"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":124519,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Is all onsite tech support $125 ?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:124519"},"parent":{"__ref":"ForumReplyMessage:message:124517"},"body":"
Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
","body@stringLength":"354","rawBody":"
Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
","kudosSumWeight":1,"repliesCount":6,"postTime":"2020-05-26T10:58:11.056-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:124519_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12078},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCwxMjQ1MjEsMTI0NTIx","node":{"__ref":"ForumReplyMessage:message:124521"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCwxMjQ1MjEsMTI0NTIy","node":{"__ref":"ForumReplyMessage:message:124522"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCwxMjQ1MjEsMTI0NTI0","node":{"__ref":"ForumReplyMessage:message:124524"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCwxMjQ1MjEsMTI0NTM3","node":{"__ref":"AcceptedSolutionMessage:message:124537"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCwxMjQ1MjEsMTI0NTM4","node":{"__ref":"ForumReplyMessage:message:124538"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCwxMjQ1MjEsMTI0NTU5","node":{"__ref":"ForumReplyMessage:message:124559"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745396319750":{"__typename":"CachedAsset","id":"theme:customTheme1-1745396319750","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Is all onsite tech support $125 ?","moderationData":{"__ref":"ModerationData:moderation_data:124521"},"body":"
Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
Thank you!
I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, \"We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! \"
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Seriously?
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kanzz,
\n\n
\n\n
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
\n\n
\n\n
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
\n\n
\n\n
\n\n
Thanks,
\n\n
Remy
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I see it's your first post, welcome to the Community! I was able to pull up your attached HughesNet account, and I see that you spoke with an agent today that was able to waive the previous dispatch fee for you. That's great!
In addition, upon looking through your services themselves, I saw that everything seems to be currently operational. You are out of data, however, and I added 3GB as a one-time courtesy. Are you still experiencing the same issue? If you aren't currently, please reach out and let us know if the same issue returns. We'd be more than happy to help!
Thanks,
Remy
Sunday evening, i noticed that all the lights on my modem were on and my internet was working. How? It's a mystery to me. My guess is that I have faulty equipment that will probably do this again.
I do important volunteer work for my high school alumni association and cannot have an unreliable internet.
Question: Why did my bill increase by $43.01 this month?
Let's continue this by email, please. You have that info.
Thanks
","body@stringLength":"1464","rawBody":"
wrote:
kanzz,
I see it's your first post, welcome to the Community! I was able to pull up your attached HughesNet account, and I see that you spoke with an agent today that was able to waive the previous dispatch fee for you. That's great!
In addition, upon looking through your services themselves, I saw that everything seems to be currently operational. You are out of data, however, and I added 3GB as a one-time courtesy. Are you still experiencing the same issue? If you aren't currently, please reach out and let us know if the same issue returns. We'd be more than happy to help!
Thanks,
Remy
Sunday evening, i noticed that all the lights on my modem were on and my internet was working. How? It's a mystery to me. My guess is that I have faulty equipment that will probably do this again.
I do important volunteer work for my high school alumni association and cannot have an unreliable internet.
Question: Why did my bill increase by $43.01 this month?
Let's continue this by email, please. You have that info.
Thanks
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I received an email from them fairly quickly - BUT - it didn't answer the question I asked.
It's possible that, per your request to converse via email, the rep(s) here arranged for email support to reach out to you.
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Hmm, could be. In the past, the mods here only communicate via the PM system on this site. But maybe it's like GabeU said, that they forwarded your request to a different system. i hope you get an answer for the question you did ask.
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Seriously?
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Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
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Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
