My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...
Don't need a rep to answer this, anymore. Just spoke to phone rep for the last time I'm going to try. Apparantly, hughesnet does not care if your internet drops to the point you can not browse at all after your paid allowance is exhausted. They have no interest in making adjustments, unless you can afford to pay for more data allowance. I have been with Hughesnet for a couple years, and have never been treated this way. Someone always took care of the issue before I upgraded to Gen5. Now, I have to find another internet service that actually cares when the customer has an issue. I have suggested Hughesnet to many people. I will, now, have to tell them exactly what is going on and will have them tell everyone they know.
To all you people whao have nothing better to do than hang out in Hughesnet tech support and criticise, make suggestions and get gold stars from the reps.....
Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
Thank you!
I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, "We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! "
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
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all onsite tech support $125 ?","id":"message:124484","revisionNum":1,"repliesCount":19,"author":{"__ref":"User:user:92837"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:124484"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:124484"},"body@stripHtml({\"truncateLength\":200})":" My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...","body@stringLength":"670","rawBody":"
My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not advised there would be a fee.
48 hours later, my internet went down again. Same thing. Called support, went through the troubleshooting, and then -
I was told there would be a $125 fee for the tech to come to my house!
Nope. I'm not doing it. And furthermore, I will not pay for the first tech visit if I'm billed for it.
Now researching other options.
","kudosSumWeight":0,"postTime":"2020-05-23T09:49:14.221-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:124484_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17571},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:124484":{"__typename":"Conversation","id":"conversation:124484","solved":true,"topic":{"__ref":"ForumTopicMessage:message:124484"},"lastPostingActivityTime":"2020-05-28T17:56:52.663-04:00","lastPostTime":"2020-05-28T17:56:52.663-04:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:124484":{"__typename":"ModerationData","id":"moderation_data:124484","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:124484_1":{"__typename":"Revision","id":"revision:124484_1","lastEditTime":"2020-05-23T09:49:14.221-04:00"},"AcceptedSolutionMessage:message:124537":{"__typename":"AcceptedSolutionMessage","id":"message:124537","conversation":{"__ref":"Conversation:conversation:124484"},"author":{"__ref":"User:user:102584"},"revisionNum":1,"uid":124537,"depth":15,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:124521"},"subject":"Re: Is all onsite tech support $125 ?","moderationData":{"__ref":"ModerationData:moderation_data:124537"},"body":"
kanzz,
\n\n
\n\n
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
\n\n
\n\n
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
\n\n
\n\n
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
\n\n
\n\n
\n\n
Thanks,
\n\n
Remy
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Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
Thank you!
I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, \"We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! \"
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Seriously?
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wrote:
Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
Thank you!
I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, \"We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! \"
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Seriously?
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Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
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Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this.
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this.
wrote:
Thank you very much.
wrote:
kanzz,
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
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