Forum Discussion

kanzz's avatar
kanzz
Freshman
5 years ago

Is all onsite tech support $125 ?

My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...
Performance
  • Remy's avatar
    Remy
    5 years ago

    kanzz,

     

    Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.

     

    In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.

     

     

    Thanks,

    Remy

kanzz's avatar
kanzz
Freshman
maratsade wrote:

Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages. 

 

kanzz wrote:


Let's continue this by email, please. You have that info.  

 

Thank you! 

 

I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, "We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! " 

 

I did not email them about this, so I'm assuming their email was in response to my post here. smh

 

Seriously? 

Remy's avatar
Remy
Moderator
5 years ago

kanzz,

 

Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.

 

In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.

 

 

Thanks,

Remy

  • kanzz's avatar
    kanzz
    Freshman
    5 years ago

    Thank you very much.

     

    Remy wrote:

    kanzz,

     

    Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.

     

    In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.

     

     

    Thanks,

    Remy

     

  • kanzz's avatar
    kanzz
    Freshman
    5 years ago

    Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this. 

     

    kanzz wrote:

    Thank you very much.

     

    Remy wrote:

    kanzz,

     

    Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing.  You can see the information regarding your bills here: hninfo.us/viewbill.

     

    In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.

     

     

    Thanks,

    Remy