Forum Discussion
Is all onsite tech support $125 ?
My internet went out 05/17. I called support, did the troubleshooting, and was ultimately advised that a technician would have to come to my house and fix it. Tech came 05/20 and repaired. I was not ...
kanzz,
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
maratsade wrote:Butting in to say they communicate on this site via private message, not email, so be sure to check your private messages.
kanzz wrote:
Let's continue this by email, please. You have that info.
Thank you!
I received an email from them fairly quickly - BUT - it didn't answer the question I asked. Instead, they said, "We have received your email inquiring about your bill. I see that you called us yesterday regarding this and the last agent already credited the amount so you will not get any charge for a tech fee. I really hope this helps! "
I did not email them about this, so I'm assuming their email was in response to my post here. smh
Seriously?
kanzz,
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
Thank you very much.
Remy wrote:kanzz,
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
Well. Wouldn't you know it? My HughesNet is down again. I'm so fed up with this.
kanzz wrote:Thank you very much.
Remy wrote:kanzz,
Upon taking a look into the account, I found that the bill generated on 5/27 for 230.75, due to the dispatch fee being originally attached. However, the agent you spoke with applied a credit on 5/25 of 136.88, so you were charged a total of 93.87, which is the same as previous months from what I'm seeing. You can see the information regarding your bills here: hninfo.us/viewbill.
In regards to the email you received, it was an agent error and we want to apologize for any confusion. Any issues brought up in the community are normally handled in a community thread or in private messages.
Thanks,
Remy
