Forum Discussion

Kroell's avatar
Kroell
New Member
4 years ago

Issue making calls, get message number cannot be recognized

I just started the voice service and activated it today and I have recieved calls I made to the number to test it, but when I try to call out I get a message that the "number cannot be recognised." I have tried different numbers, using 1 before the number using 7 digits, using 10 digits, and restarted the ATA.  

  • Liz's avatar
    Liz
    4 years ago

    Good morning Kroell,

     

    I see it's your first post here, so welcome to the community! Thanks for posting, I pulled up your account and noticed you already reached out to us shortly after your post and got your Voice concerns resolved over the phone. Happy to see that! If you have any other concerns, please don't hesitate to contact us again.

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    The HN reps on this site are on M-F during business hours. Hang in there until one sees your post and replies. They may be able to run diagnostics or suggest more troubleshooting. 

     

    Kroell wrote:

    I just started the voice service and activated it today and I have recieved calls I made to the number to test it, but when I try to call out I get a message that the "number cannot be recognised." I have tried different numbers, using 1 before the number using 7 digits, using 10 digits, and restarted the ATA.  

     

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning Kroell,

     

    I see it's your first post here, so welcome to the community! Thanks for posting, I pulled up your account and noticed you already reached out to us shortly after your post and got your Voice concerns resolved over the phone. Happy to see that! If you have any other concerns, please don't hesitate to contact us again.

     

    -Liz