Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved. Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, th...
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
Hi deserthaven,
Thank you for the info on your latest speed tests. That is interesting about the discrepancies between the browsers. I was discussing this with Amanda, and she noted that browser addons/extensions may play a part in this. I'd try doing the same experiment you did, but in incognito browser windows with absolutely no addons.
I just checked your diagnostics and I'm not seeing anything abnormal, but I would like to check up on this again at the end of the week to see if that keeps up.
Lizwrote:Hi deserthaven,
Thank you for the info on your latest speed tests. That is interesting about the discrepancies between the browsers. I was discussing this with Amanda, and she noted that browser addons/extensions may play a part in this. I'd try doing the same experiment you did, but in incognito browser windows with absolutely no addons.
I just checked your diagnostics and I'm not seeing anything abnormal, but I would like to check up on this again at the end of the week to see if that keeps up.
Liz,
Thanks for checking on things.
I just ran four tests, two on each laptop, each in an incognito window on both browsers. Looks much more reasonable. Usable speeds if it's accurate. Barely into 60% of advertised but usable. It almost looks like the new modem made a difference and like Gabe said speeds picked up after it had downloaded/updated everything.....or just coincidence. I guess time will tell. I'm guessing most other problems are congestion from all the users. I will start watching data used this week since the reset every day will end tomorrow I believe. Here's the screenshot of the four tests this morning.
Home is Win 10 pc using FF, Work is Win 10 using Chrome, Location 7 is Win 7 laptop using FF and location 8 is Win 7 using Chrome. All pretty close.
Thanks to all!
"I just ran four tests, two on each laptop, each in an incognito window on both browsers. Looks much more reasonable"
Glad it worked for you, deserthaven! I see differences no matter how I test (even in incognito), but I'm sure it has to do with browser-related things.
