Forum Discussion

guppypond's avatar
guppypond
Sophomore
8 years ago

Gen5 install this weekend?

Hello Community Support (and @Liz )
 
I am ready to convert Hughesnet service at our shared vacation home to Gen-5.   (I have been a customer for 6 years, still on a very slow and limiting HN9000 and Spaceway 3).  
 
We will be at the remote home in Zip Code 95346/95335 on May 26, 27 and 28 (Fri, Sat, Sun).   Is there any way to find an installer that might be available to perform the installation then ?   Hughesnet’s appointment & scheduling system isn’t designed for people with our type of "vacation home" schedule … our next visit is in July and their scheduling doesn’t go out that far.
 
Here is our account info:
 
ST Name (HNS) [edited to protect privacy]
Site ID  897903
Thanks!
 
  • Freddie's avatar
    Freddie
    8 years ago

    Hi guppypond,

     

    There is a local dealer that services your area called Satellite Daddy.  Their phone number is 866-808-1059.  Press 1 for sales.  Give them your account number, and they will create an upgrade order for you, and then come install your new system.  Currently, they have availability on Friday afternoon.

  • Freddie's avatar
    Freddie
    Employee
    8 years ago

    Hi guppypond,

     

    There is a local dealer that services your area called Satellite Daddy.  Their phone number is 866-808-1059.  Press 1 for sales.  Give them your account number, and they will create an upgrade order for you, and then come install your new system.  Currently, they have availability on Friday afternoon.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    guppypond

     

    If you have the ability to edit your post (click on the three dots on the upper right of the post), delete you SAN (starts with DSS).  You should NEVER post your SAN.  

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi guppypond,

         

        Thanks for posting and welcome to the community! Normally after you upgrade to Gen 5, an appointment date is set at the end of the upgrade call. Then the assigned dealer would reach out to you to confirm the appointment before visiting the site. At that time, I would suggest discussing your scheduling concerns with the dealer directly to work something out.

         

        I've also let the installations department know about this, and if there's anything additional or different you need to know, our installations representative, Freddie, will jump in this thread as well.