Forum Discussion
Modem lights are not on and internet has been down for a week.
Our internet has been down for a week. The modem only has the power light and wi-fi lights on. I have called and talked to customer service try to fix the issue and am currently waiting for a eather n...
Hi Tinkerbell7,
I believe the best course of action is to send a technician to your home to repair the system. It is possible that the Wi-Fi modem, coaxial cable or radio transmitter could be causing this problem and that is just too many factors to have you wait around for a replacement modem. I'll schedule it for the next available date, but the technician's office will call or text you to confirm the appointment. The original appointment is set for tomorrow, June 6th between 8-11AM
Thank you,
Amanda
Hello Tinkerbell7,
If the Wi-Fi light is on you may still be able to connect to the modem to get us some diagnostic information. Can you connect a device to your HughesNet service and browse to http://192.168.0.1 ?
- My phone gives me a message telling me internet is not available with hugesnet and won't let me connect with any website not even that one unfortunately.
Hi Tinkerbell7,
I believe the best course of action is to send a technician to your home to repair the system. It is possible that the Wi-Fi modem, coaxial cable or radio transmitter could be causing this problem and that is just too many factors to have you wait around for a replacement modem. I'll schedule it for the next available date, but the technician's office will call or text you to confirm the appointment. The original appointment is set for tomorrow, June 6th between 8-11AM
Thank you,
Amanda
- Thank you. The guy fixed our internet. It was a bad modem which we had nothing to do with we were gone when it happened will we be charged extra for the new modem? If so how much should I buget? Keep in mind the man took the bad ine with him.
