Forum Discussion

wildchild's avatar
wildchild
New Poster
7 years ago

Modem lights flash out and power light red

I recently had a power surge and it seems to have knocked out my modem.  After resetting it the lights will come on then flash off and not come back on and stay on no matter how long I wait. The lights will flash every once and sometimes the power light flashes with them.  I’ve noticed that the power light seems to be red when it flashes and has a red tint behind it when it is on. 

I have tried unplugging it, plugging it in to a different outlet and checked all the cables to be sure everything is in snuggly.  If I leave it plugged in for too long it seems to become extremely hot and I worry about it overheating while I’m away at work. I usually try to see if it will work again when I’m home in the evening.

I have 2 modems, one in the house which is working fine and one in the barn. It seems the power surge only affected the modem in my barn.

  • Brooke's avatar
    Brooke
    7 years ago

    Wildchild, I've checked your account and see no communication still. I'm sorry I didn't catch this beforehand, looks as though BirdDog would be correct in the assumption that something might've happened to the radio from the power surge. To get this replaced, I've scheduled you for our earliest appointment available for a free technician visit. You'll receive a call or text to confirm the appointment or reschedule if necessary. 

     

    Hopefully this takes care of you! 

    -Brooke

  • Brooke's avatar
    Brooke
    Alum
    7 years ago

    Hello wildchild, thanks for reaching out to us here in the community and welcome! I was able to locate your account for the modem in your barn, which is showing no communications on our end. Based on your description, I would agree it sounds as though the power surge affected your modem. 

     

    I've expedited a new modem and waived the shipping fee for you. Let me know how everything goes once you receive it. 

     

    -Brooke

    • wildchild's avatar
      wildchild
      New Poster
      7 years ago

      Brooke, the new modem came in and I hooked it up and waited the 60 minutes it calls for but it still didn’t work after the allotted time.  I left it alone for the rest of the night to see if it just needed more time but this morning it was doing exactly what the old modem was doing. I’ve left it plugged in for now but I’m not sure what to do from here.

      • BirdDog's avatar
        BirdDog
        Assistant Professor
        7 years ago

        That sounds like the radio on the dish could be fried and drawing too much current. You'll probably need a tech to come out and may be Monday before Brooke replies.