Forum Discussion

wildchild's avatar
wildchild
New Poster
7 years ago

Modem lights flash out and power light red

I recently had a power surge and it seems to have knocked out my modem.  After resetting it the lights will come on then flash off and not come back on and stay on no matter how long I wait. The ligh...
  • Brooke's avatar
    Brooke
    7 years ago

    Wildchild, I've checked your account and see no communication still. I'm sorry I didn't catch this beforehand, looks as though BirdDog would be correct in the assumption that something might've happened to the radio from the power surge. To get this replaced, I've scheduled you for our earliest appointment available for a free technician visit. You'll receive a call or text to confirm the appointment or reschedule if necessary. 

     

    Hopefully this takes care of you! 

    -Brooke

wildchild's avatar
wildchild
New Poster

Brooke, the new modem came in and I hooked it up and waited the 60 minutes it calls for but it still didn’t work after the allotted time.  I left it alone for the rest of the night to see if it just needed more time but this morning it was doing exactly what the old modem was doing. I’ve left it plugged in for now but I’m not sure what to do from here.

BirdDog's avatar
BirdDog
Assistant Professor
7 years ago

That sounds like the radio on the dish could be fried and drawing too much current. You'll probably need a tech to come out and may be Monday before Brooke replies.

  • wildchild's avatar
    wildchild
    New Poster
    7 years ago

    I was afraid it might be the dish after this morning. I figured it would be Monday before a reply too from other postings I’ve seen.  Thanks for the info, at least I have some of idea of what it could be.