Forum Discussion

Betsy68's avatar
Betsy68
Spectator
5 years ago

My wifi is connected but says no internet. How do i get internet back?

Performance
  • maratsade's avatar
    maratsade
    5 years ago

    This is for troubleshooting purposes -- Please post the replies

     

    Check the front of the modem. How many lights are on, and which ones?

    Go to this site, preferably using a LAN cable to connect your computer/laptop to the modem: http://192.168.0.1/#!/home/status

    What are the numbers next to State Code?

    Note that this page is an internal modem page, not a page out on the Internet, so you don't need an internet connection to access it, but you may need to be connected directly to the modem if it doesn't work through wifi.

     

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    This is for troubleshooting purposes -- Please post the replies

     

    Check the front of the modem. How many lights are on, and which ones?

    Go to this site, preferably using a LAN cable to connect your computer/laptop to the modem: http://192.168.0.1/#!/home/status

    What are the numbers next to State Code?

    Note that this page is an internal modem page, not a page out on the Internet, so you don't need an internet connection to access it, but you may need to be connected directly to the modem if it doesn't work through wifi.