Forum Discussion

Advanced Tutor

8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...

macsociety
7 years ago
My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

TJ

Freshman

8 years ago

I hope you had better luck with someone getting back to you than i have from Engineering...been a weel with extremely slow internet,called Tech 3 times..ran upload/download test from Hughesnet sit,like you slow as molasses and i keep getting told someone from engineering will call. Spent ANOTHER hour on the phone with Tech just now and AGAIN someone will call...Hughesnet tech service is the worst.

timandjodi
Sophomore
8 years ago
12:50 am - 28Mbs

A few hours earlier? 280 Kb

So if I wanna use Hughesnet while I'm sleeping....I'm good to go.
- Liz
  Moderator
  8 years ago
  Hi beam 55 folks,
  
  Thank you for providing your speeds and feedback, please keep them coming so we can keep engineering informed. They confirmed that the work planned last Saturday was completed. Also, we've learned that two other network adjustments are slated for this Thursday, then the next Monday, Oct 16. The engineers did make clear that after these changes, there won't be an immediate improvement, so just keep checking in with us with your speeds and experiences. There's still another update down the line that should also help address your speed concerns, once we hear more about that, we'll let you know.
  
  Your cooperation, patience, and understanding are much appreciated.
  - ike0224
    Freshman
    8 years ago
    Thank you for your patience! Wow!! Yesterday I called Hughes Net to inform them my satellite dish fell backwards. I spoke to a young man in Brownsville Texas. Again WOW!! Not a good wow either! I had to repeat myself several times my dish fell and I had called the company that installed the system and they would be at my house today. I was calling just in case the engineers might be doing something? LOL so after being put on hold and asked to run test again ad repeating "MY Dish is pointing straight up in the air, I have no internet!" I wish I remembered this guys name! He would reply," yes I am sorry I know it is frustrating not have any internet" So why did he keep asking to run test! I asked him the status of my case nd he could not find anything. Well I was not happy! So after more time on hold, he found my information! Again told 7-10 days and since last Wednesday 10-4-17 called my 7-10 days start and the weekends are not included. When in fact the first called on Monday 10-2-17 and was told my case was esculated to the engineers and I should be called that day. If not for sure tomorrow. Thus the reason for the Wednesday call. I sent an email and was told I would hear from an engineer by 10-10-17. Hey today is 10-10-17 and guess what no call! I am not impressed with how answers are vague and pretty much well.........a lie!
    
    This is affecting local business' like the company I went through. It was explained he has to buy the equipment and when istalled he is paid for the equipment and the sale. Then he went on to say is bound to the same contract as his customers. So if I was to cancel service he loses money. Not to mention losing 2 sales because of this poor speeds. He installed my service on 9-16-17 and today 10-10-17 because of who knows what happen to make the dish fall, was remounted and signal great from the dish to router. Yet from the router to the laptop lousy slow speed.
    
    I would like a truthful answer and get the speed promise to me when I decided to sign up for Hughesnet. I hesitated for months until seeing the great Gen 5.