Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
5 years ago

Any known issue for Northern California today - 66K downloads under FAP

Any other users here in Northern California struggling to even connect and do simple emails or web access.  

Today, under FAP, I am getting sub 100K downloads.  About same for uploads.

It is like pulling teeth today!!!

Unpluged modem... same.

Reception on dish is good, normal 120 or so.

Clear nice blue day here today.

Best I have seen today is 300K.  

Most all have been under 100.  YES.. under 100K.  It is getting really bad.

TJ

Performance
slow
  • Liz's avatar
    Liz
    5 years ago

    Hi Thomas,

     

    I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

     

    A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    macsociety 

    maratsade 

     

    Just before I saw your post I saw another with a similar issue, so I'm wondering if the other person is on the same Gateway, or even the same satellite and beam.  It doesn't appear to be weather related, or at least not with yours. 

     

    Hopefully it's just a "hiccup" that will get back to normal very soon.  Maybe the Gremlins are on a constant road trip and they just happened to be in Amarillo or Northern CA today.  😂

    • macsociety's avatar
      macsociety
      Advanced Tutor
      5 years ago

      Dead again... argh. Two days in a row. Early this AM we were fine then boom... sub 100K downloads. Hughesnet, please assist.  What seems to be going on with my connection.  In FAP, this AM had a normal download of 800K... then whack, down to 200s.. then double whack... 98K.

       

      Please inform and thanks in advance.

       

      Thomas

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi Thomas,

         

        I just ran diagnostics on your site and it's working normally, it's just that the monthly data is depleted so speeds are reduced (currently seeing ~270k). Please keep in mind that while subject to the Fair Access Policy, these reduced speeds are further split up between all the devices on your network. 

         

        A few options available of course, can try limiting to one device to see if there's a noticeable improvement, using a data token, or waiting until the data reset date.

         

        -Liz

      • macsociety's avatar
        macsociety
        Advanced Tutor
        5 years ago
        maratsade wrote:

        Where is your gateway?

        Howdy maratsade, been a while since I been here... hope you been good.

        To answer your question... here is my info.

        Satellite NameEchoStar-17-NADGateway ID3Beam ID19Outroute ID18

        thx

        TJ