Forum Discussion

winsome31's avatar
winsome31
New Poster
6 months ago

Port Forwarding on HT3000 (Jupiter 3 plan) DOESN'T WORK

This is a new site install of HT3000 (Jupiter 3 plan using DHCP for WAN) and cannot get Port Forwarding to work. Most of my other sites are HT2000 (Gen 5 plan using DHCP for WAN) and port forwarding WORKS. Any ideas on why Port Forwarding doesn't work on HT3000 (Jupiter 3)?

 

Thanks

  • Damian's avatar
    Damian
    Moderator
    6 months ago

    winsome31 

     

    Thank you for reaching out to us and I am sorry to hear this. Our community page is designed to support residential customers only (DSS). For issues with your business account, please call 1-800-347-3272.

     

     -Damian 

    • winsome31's avatar
      winsome31
      New Poster
      6 months ago

      I did call and they couldn't help as said port forwarding was not supported which seems odd as it is a configurable item on the GUI. Is there another resource to post my questions?

      • Damian's avatar
        Damian
        Moderator
        6 months ago

        winsome31,

         

        Port forwarding is not a feature officially supported or offered on residential accounts due to residential accounts having dynamic IP's only. The modem interface for DSS accounts is also limited and is designed to not not allow access to the port forwarding menu. If you are on residential and somehow have had access to this menu, that feature cannot be supported here on this platform for DSS accounts. -Damian