Forum Discussion

Kirk Merley's avatar
Kirk Merley
Sophomore
12 months ago
Solved

prolonged slowdown

Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started...
Performance
Remy's avatar
Remy
Moderator
12 months ago

Kirk,

 

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

 

Thanks,

Remy

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Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

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Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

"},"Conversation:conversation:142211":{"__typename":"Conversation","id":"conversation:142211","solved":true,"topic":{"__ref":"ForumTopicMessage:message:142211"},"lastPostingActivityTime":"2024-05-07T12:25:23.064-04:00","lastPostTime":"2024-05-07T12:25:23.064-04:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:142211":{"__typename":"ModerationData","id":"moderation_data:142211","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:142211_1":{"__typename":"Revision","id":"revision:142211_1","lastEditTime":"2024-05-05T12:06:55.666-04:00"},"AcceptedSolutionMessage:message:142215":{"__typename":"AcceptedSolutionMessage","id":"message:142215","conversation":{"__ref":"Conversation:conversation:142211"},"author":{"__ref":"User:user:102584"},"revisionNum":1,"uid":142215,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:142211"},"subject":"Re: prolonged slowdown","moderationData":{"__ref":"ModerationData:moderation_data:142215"},"body":"

Kirk,

\n

 

\n

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

\n

 

\n

Thanks,

\n

Remy

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-05-07T12:25:23.064-04:00","lastPublishTime":"2024-05-07T12:25:23.064-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1984},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:142211/message:142215","readOnly":false,"editFrozen":false,"body@stringLength":"526","rawBody":"

Kirk,

\n

 

\n

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

\n

 

\n

Thanks,

\n

Remy

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