Forum Discussion
Two Months of Slow Speed, Even After Gen 5 Upgrade
I've been experiencing close to dial up speeds for almost two months. My slow speed issue started around the middle of November, 2017. I was on the Gen 4 plan at the time. I had been on the plan for ...
Good morning Colby,
Engineering has an update planned for your gateway tonight which should address the intermittent connectivity you're seeing. To be safe, please power cycle the HughesNet modem before you use the internet tomorrow. To power cycle the modem, unplug the power cable from its power brick and replug after 30 seconds. Allow some time for the modem to recover before attempting to browse. Please let me know if the disconnects go away after this.
Good morning Colby,
The engineer hasn't found anything out of the ordinary with your beam, so I've requested for his examination of your site in particular. Once I have any news or additional questions, I'll let you know.
Your cooperation, patience, and understanding are much appreciated.
sounds like continued run around. "exinamtion of your site" sounds like they will blame the earth around you!
how do you spell viasat?
to23ni wrote:sounds like continued run around. "exinamtion of your site" sounds like they will blame the earth around you!
how do you spell viasat?
Please stop invading people's threads with your unhelpful critiques.
If you want help, please ask for it. If you want to help, please do. But please stop doing what you're doing. This is a SUPPORT site.
