Forum Discussion

Lee98611's avatar
Lee98611
Freshman
8 years ago

Sending and Recieving Faxes

I am curious as to why we are not told about sending and recieving faxes.
Ihave noticed that Hughes Net blocks our abillity to send and recieve faxes.
I I were a deaf person would the TTY be then blocked as it emits the same tones?

And why were told by the tech installing we can Send and Receive faxes?
faxes
receivng
sending
worst mistake i ever did
  • Liz's avatar
    Liz
    8 years ago

    Good morning Lee98611,

     

    I see you're new here, so welcome to the community! Thanks for posting, I'm sorry that the installer misspoke about the HughesNet Voice capabilities. Normally if there's a discussion about faxing with the HughesNet Voice service, the sales or customer service rep should explain that HughesNet Voice does not support fax machines.

     

    Our online FAQ and legal site states our incompatibility with fax machines as well:

     

     

    I'm sorry for any inconvenience, I hope this clears things up.

     

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good morning Lee98611,

     

    I see you're new here, so welcome to the community! Thanks for posting, I'm sorry that the installer misspoke about the HughesNet Voice capabilities. Normally if there's a discussion about faxing with the HughesNet Voice service, the sales or customer service rep should explain that HughesNet Voice does not support fax machines.

     

    Our online FAQ and legal site states our incompatibility with fax machines as well:

     

     

    I'm sorry for any inconvenience, I hope this clears things up.

     

     

    • Coinoprus's avatar
      Coinoprus
      New Member
      8 years ago

      I have VOIP service with ATT uVerse and I can send and receive faxes with it.  Why can't Hughesnet offer the same service.  I understand the technology aspect of the problem but what do they know that Hughesnet doesn't?

      • BirdDog's avatar
        BirdDog
        Assistant Professor
        8 years ago
        Coinoprus wrote:

        I have VOIP service with ATT uVerse and I can send and receive faxes with it.  Why can't Hughesnet offer the same service.  I understand the technology aspect of the problem but what do they know that Hughesnet doesn't?

        Cable internet is completely different technology wise from satellite and sending fax over satellite VoIP is much more complicated. It is not supported.

         

        Honestly, fax machines are pretty much obsolete, best to use virtual services like online providers. No paper worries or maintaining a fax machine. Can always print to a regular printer.

         

        I've used them. They assign a phone number, anyone can fax it like a regular number, you print it, you scan and fax whatever. Can receive documents also like a old fax machine.  I worked my mortgage using it. Do need a multifunction printer that can scan documents to then fax.

         

        I used this one 30 day free trial: http://www.myfax.com/

    • Lee98611's avatar
      Lee98611
      Freshman
      8 years ago
      Ok I understand that .
      Second question, why can I not access http://192.168.99.1.
      Or its admin section?
      I have tried the above adress but it appears it has either been changed or I have been denied access ?

      I never got the instructions manual from the tech on this device.
      I went to :http://www.innomedia.com/documentation-center/
      To get the following documents. .I could not find them on your site.
      http://www.innomedia.com/wp-content/uploads/2014/09/MTA-6328-2Re-QIG-v2.1.pdf
      This is how I was made aware of the admin features.
      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning Lee98611,

         

        That address isn't something we use. When you activated your HughesNet Voice service, this page should have been a starting point for getting activated:

        http://voice.hughesnet.com/activate/innomediaJ2.cfm

         

        On that page is the guide for your HughesNet Voice service: http://voice.hughesnet.com/activate/docs/InnoVoiceGuide.pdf

         

        Page 25 is where the instructions start for setting up your HughesNet Voice web self care portal, from which you can manage your Voice features. It's a separate web portal within the HughesNet Support Center. Since you're already posting here in the community, you're already regsistered for the support center, so skip to step 5 to register for the HughesNet Voice web portal.

         

        The support center has changed a bit since this guide was published, so the screenshots may look a bit different. Please let me know if you have trouble finding where to manage your Voice service.