Forum Discussion

Kafka's avatar
Kafka
Sophomore
7 years ago

Signal Strength fade, now no connection

Hello. I need some assistance.   My signal strength has been rapidly falling over the last couple months.   After installation last summer, it was up around the mid 80's and everything worked OK....
Performance
  • Kafka's avatar
    Kafka
    7 years ago
    The Timeless technician has appeared and has fixed the problem(s). The Timeless technician was on time, was of a professional demeanor, and was well-equipped with an impressive array of tools on an awesome web-harness toolbelt that may have included a hovercraft function. Otherwise, he used my not-very-good ladder to get to the dish. Yay. The Timeless Communications technician deserves a gold star. I was impressed. Thanks, Liz
Kafka's avatar
Kafka
Sophomore

Liz:

The number you have on file for me ending in 30 has been disconnected. I have no access to a telephone to receive calls on. I can only do email.

Can you have the tech email me? If it's the same person as who arranged for the install I might have a telephone number for him. I could call him from a cafe, then email him if necessary.

 

Afternoons are better. Any day is OK. ASAP is best. lol

 

Also, it is pretty dang smokey here. That wildfire just started yesterday. It might be difficult to re-align the dish until the wind blows the smoke away. I hope that happens pretty soon.

 

Let me know.

Thanks, Liz.

Liz's avatar
Liz
Moderator
7 years ago

Sure thing, Kafka. I've sent you another PM. Be safe!

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    OK, there weren't any slots available for me to select, so the assigned local dealer e-mail you to arrange an appointment date. For your reference, your case number for this is 114034072. If you have any other concerns, feel free to reach back out in the community.

     

     

    • Kafka's avatar
      Kafka
      Sophomore
      7 years ago

      Great.

       

      I await email from the technician.

       

      Thanks again, Liz.

       

       

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        You're welcome, thanks for letting me know! I pulled up your account and looks like the local dealer was assigned last night; it is Timeless Communications!