Forum Discussion

richknox's avatar
richknox
Sophomore
6 years ago

Slow Internet Speeds on HughesNet

I am opening this thread because this is the 2nd time I have had this problem.  The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi richknox,

     

    I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

     

  • richknox's avatar
    richknox
    6 years ago

    Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

Liz's avatar
Liz
Moderator
6 years ago

Good morning richknox,

 

Thanks for posting, could you please give me more details as to what you're experiencing? What were you having difficulty doing online?

 

I made an adjustment to your modem and rebooted it. Please monitor your performance and let me know if you see improvements. If not, please follow the steps above from Gabe so we can evaluate your speeds test results.

 

  Your cooperation, patience, and understanding are much appreciated.

 

  • richknox's avatar
    richknox
    Sophomore
    6 years ago
    Liz,
    Thanks for helping me out. I have not had time to do any Speedtest work specifically as you requested. I have done a couple of quick tests on my iPad/iPhone and it seems to be a little better. I was running in the 0.68 range for download before and now I have seen it as high as 10 and as low as 1.16 mbps. It is hard for me to test it at anytime of except at night when the bulk of the users are on slowing it down. I will try to get some better information in the next 3-4 days. Again, thank you very much for your help.
  • richknox's avatar
    richknox
    Sophomore
    6 years ago

    Liz, I know this is not the perfect testing solution but it is how all of our devices are used - on the HughesNet modem WiFi. I am connected to the 2g WiFi this morning and at 5;30 am central my speeds were 1.06 and .86 download. Again I know this is not the preferred test but I do not have anything directly connected to the modem. No matter what it should be running at a much faster speed. Please give me some direction.  Thanks

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      richknox 

       

      Do you have the ability to connect any of your devices to the modem via LAN cable?  If not, might you have a relative or friend that you could temporarily borrow a LAN cable connectible device from in order to test your base speed? 

       

      The reason that a direct connection is requested is because it's the most basic connection there is, as well as being direct.  WiFi can add other possible problems into the mix, which makes it more difficult to discern where the problem may lie, and what may be causing it.  It's sort of like tyring to determine the cause of screen artifacts while watching something, but watching it on a monitor that is connected to a camera that is viewing the TV that's connected to the Blu Ray player. You don't really know where the problem lies, as in the Blu Ray player, the TV, the camera recording it, the monitor you're viewing it on, or even a wrongly set option on any of those components.  That's not a perfect example, but I think it probably gives you an idea of what I mean. 

       

      I'm sure Liz will reply in regard to whether the WiFi results will be sufficient.   

      • richknox's avatar
        richknox
        Sophomore
        6 years ago

        Gabe,  I totally understand and will try to do this.  What I don’t really understand is what the difference will be since I am connecting my iPad to the WiFi through the Hughes modem.  I am using the HughesNet 2G or 5G WiFi networks imbedded in the modem.  If i connect a LAN cable to the modem I will still be using the modem but just through a direct cable.  To me there is really no difference.  I guess there could be a problem with the WiFi signal from the modem but if I get a difference result from the direct connect you will then tell me there is nothing wrong so where do I go then?  Just wondering what do you do with people that have nothing but WiFi connected devices?  It seems to me that most of the world now has only mobile type devices whether they be a laptop or phone type devices.  Just wondering?