Forum Discussion
Slow Internet Speeds on HughesNet
I am opening this thread because this is the 2nd time I have had this problem. The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and...
Hi richknox,
I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.
Again, I would like to thank all that helped correct my problem. I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much.
Liz and Gabe thank you for your help with my problem. The installation technician came today and replaced the modem and the receiver thing on the dish. I am back to speeds I expect which are in the 18-20+ range for download and 2.5 or so for upload. I did not connect the laptop tonight but I am receiving these speeds through the modem WiFi. Y’all have been great helping with this situation and I thank you immensely for the assistance. I am going to leave this thread open for a couple of more days before I accept the solution to make sure it continues to operate, as I am sure it will, correctly. Again, I appreciate your professionalism while taking care of my problem.
Hi richknox,
I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.
Again, I would like to thank all that helped correct my problem. I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much.
Awesome! You're welcome, richknox. Come back anytime if you have any other concerns.
