Forum Discussion

richknox's avatar
richknox
Sophomore
6 years ago

Slow Internet Speeds on HughesNet

I am opening this thread because this is the 2nd time I have had this problem.  The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi richknox,

     

    I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

     

  • richknox's avatar
    richknox
    6 years ago

    Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

richknox's avatar
richknox
Sophomore

Liz and Gabe thank you for your help with my problem.  The installation technician came today and replaced the modem and the receiver thing on the dish.  I am back to speeds I expect which are in the 18-20+ range for download and 2.5 or so for upload.  I did not connect the laptop tonight but I am receiving these speeds through the modem WiFi. Y’all have been great helping with this situation and I thank you immensely for the assistance.  I am going to leave this thread open for a couple of more days before I accept the solution to make sure it continues to operate, as I am sure it will,  correctly.  Again, I appreciate your professionalism while taking care of my problem. 

Liz's avatar
Liz
Moderator
6 years ago

Hi richknox,

 

I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

 

  • richknox's avatar
    richknox
    Sophomore
    6 years ago

    Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Awesome! You're welcome, richknox. Come back anytime if you have any other concerns.