Forum Discussion

mcoleman's avatar
mcoleman
Freshman
8 years ago
Solved

System light won't stay on

No internet. System light is off. I can reboot the modem and bring it back online but only momentarily as it will go back out again. 
  • Liz's avatar
    Liz
    8 years ago

    Good morning mcoleman,

     

    Thank you for the updates.  As a courtesy, I'm dispatching a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jun 28, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #113385787 if you need to reschedule. Please let us know how the site visit goes.

     

mcoleman's avatar
mcoleman
Freshman
8 years ago

Thanks for the response. I'll have to try the items you mentioned tonight when I get home. 

Liz's avatar
Liz
Moderator
8 years ago

Great!

 

I realize now that you won't find the term "SQF" in the System Control Center (SCC), instead look for "Satellite Receive Strength", I'll need the number next to that please.