Forum Discussion

mcoleman's avatar
mcoleman
Freshman
7 years ago

System light won't stay on

No internet. System light is off. I can reboot the modem and bring it back online but only momentarily as it will go back out again. 
  • Liz's avatar
    Liz
    7 years ago

    Good morning mcoleman,

     

    Thank you for the updates.  As a courtesy, I'm dispatching a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jun 28, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #113385787 if you need to reschedule. Please let us know how the site visit goes.

     

mcoleman's avatar
mcoleman
Freshman

Thanks for the response. I'll have to try the items you mentioned tonight when I get home. 

Liz's avatar
Liz
Moderator
7 years ago

Great!

 

I realize now that you won't find the term "SQF" in the System Control Center (SCC), instead look for "Satellite Receive Strength", I'll need the number next to that please. 

 

 

  • mcoleman's avatar
    mcoleman
    Freshman
    7 years ago

    Sorry, i didn't get your last message in time. The 2 codes it has set are 12.7.1 and 12.8.1 and the TCP Accel says fail. I'll check the signal strength tonight when I get home.   

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      OK thanks, please also let me know if powercycle makes a difference.

       

        Your cooperation, patience, and understanding are much appreciated.

       

      • mcoleman's avatar
        mcoleman
        Freshman
        7 years ago

        I still just get the system light back temporarily and then I loose it again after powercycling. I'll get the signal strength number tonight.