Forum Discussion
System light won't stay on
No internet. System light is off. I can reboot the modem and bring it back online but only momentarily as it will go back out again.
Good morning mcoleman,
Thank you for the updates. As a courtesy, I'm dispatching a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jun 28, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #113385787 if you need to reschedule. Please let us know how the site visit goes.
Thanks for the response. I'll have to try the items you mentioned tonight when I get home.
Great!
I realize now that you won't find the term "SQF" in the System Control Center (SCC), instead look for "Satellite Receive Strength", I'll need the number next to that please.
Sorry, i didn't get your last message in time. The 2 codes it has set are 12.7.1 and 12.8.1 and the TCP Accel says fail. I'll check the signal strength tonight when I get home.
