Forum Discussion

pankr003's avatar
pankr003
Freshman
7 years ago

This site can’t be reached The connection was reset error message.

I have come across one website I cannot reach. It is https://www.treasurydirect.gov   The error message happens with a PC connected directly to the modem  (HT2000W) on Internet Explorer, Chrome and...
  • C0RR0SIVE's avatar
    C0RR0SIVE
    7 years ago

    Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.

    Please follow the directions below to disable Web-Acceleration.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


GabeU's avatar
GabeU
Distinguished Professor IV

Not working for me, either.  

 

MarkJFine's avatar
MarkJFine
Professor
7 years ago

I'm getting TLS Handshake failures. Also seeing really bad delays in my LA-based path from Level3 and zayo.net.

  • alfresco's avatar
    alfresco
    Senior
    7 years ago

    Y'all are missing the point .gov is the gall dang guvmint they don't want you to reach them :smileyhappy::smileyhappy:

    • MarkJFine's avatar
      MarkJFine
      Professor
      7 years ago

      Was going to try a real witty Net Neutrality joke, but decided against... 🤪

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
    MarkJFine wrote:

    I'm getting TLS Handshake failures. Also seeing really bad delays in my LA-based path from Level3 and zayo.net.

    Yep.  That's what I was, and still am, getting.  Constant attempts to connect and TLS handshake failures.  

    • pankr003's avatar
      pankr003
      Freshman
      7 years ago

      I sent an email to Hughes and got a reply  saying they would have to walk me through some steps. When I called them back  the support person said something about compatibility I did not understand and then said she was escalating things to a higher level and they would call me back tomorrow. When I get an answer I will post it here. 

      • pankr003's avatar
        pankr003
        Freshman
        7 years ago

        On Monday I went into town and was able to use www.treasurydirect.gov with a tablet computer with Chrome. When I got back home I tried the same computer with the Hughes network and got the same message as seen in the subject line of this post.  I sent an e-mail to Hughes yesterday and the reply was the problem is being worked on by an advanced engineering group so should wait for a call. So for now no resolution in sight.