Forum Discussion

Mari's avatar
Mari
Sophomore
8 years ago

Transmit/Uplink errors

Getting a lot of red x’s on uplink. Could this be due to the Pineapple Express rainstorm on the west coast?

https://imgur.com/a/9kuCF
Performance
  • Mari's avatar
    Mari
    8 years ago
    Well, guy came out and swapped out the radio. System is working smoothly now. Still some red x’s in the system status, but no problems with the internet now.

    Messages actually send out every time on messenger/iMessage, etc!
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    8 years ago

    If your gateway is located there, northern part of state I believe, then yes it is possible.

     

    Can post this portion of stats located here: http://192.168.0.1/#!/home/status     It shows where your gateway is located.

     

     

    Did this suddenly start or been happening for awhile? Could also be a dish alignment issue. High winds where you live?

    • Mari's avatar
      Mari
      Sophomore
      8 years ago

      Associated (Data IPGW - MIS10HNSIGW52A002)

      Errors have been clean for a bit. Maybe the storm is weakening.
      • BirdDog's avatar
        BirdDog
        Assistant Professor
        8 years ago

        Your gateway is in Missoula, MT. Light rain there according to Weather Channel. If still getting errors tomorrow it could be alignment or radio problem.

    • Mari's avatar
      Mari
      Sophomore
      8 years ago
      Yea, we have had a few windstorms since the dish was put in. Problem just started being noticeable.
      • BirdDog's avatar
        BirdDog
        Assistant Professor
        8 years ago

        Dunno if the HughesNet mods (employees) are working tomorrow so could be Monday before one of them can check your system. May want to tag either Liz or Amanda come Monday if no reply before then.

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hi Mari,

     

    I was able to locate your account and run some basic diagnostics from where I am right now. I cannot communicate with the modem. Can you confirm if it is plugged in and powered on?

     

    Thank you,

    Amanda

    • Mari's avatar
      Mari
      Sophomore
      8 years ago
      Yes, it’s been on all day.

      It was clear for a while and the uplink cleared up. Now a small shower passed by and it’s red x’s again.
    • Mari's avatar
      Mari
      Sophomore
      8 years ago
      It works well enough to do some things like reply to this thread, but many iPhone apps glitch.