Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
4 years ago

email load error

As of around 10 to 11 AM my email was ok, now I get the error Fault error: system failure: getting database connection, system failure: getting database connection. This comes up in the spot that normally shows incoming email. Any suggestions?

WR

Data Management
email load error
  • maratsade's avatar
    maratsade
    4 years ago

    Maybe they just needed to reboot something. 😁

     

    wgrobison1 wrote:

    It seems to be working  OK now thanks

     

    • wgrobison1's avatar
      wgrobison1
      Junior
      4 years ago

      Normally from menu button at the top of my  Hughesnet homepage Menu, sometimes from the email button in Menu of community support.

       Now I am getting the error Network request failed with status 504- "Gateway Time-out" weather here is sunny , 88 deg, slight breeze. No rain since 4 AM this morning. It was ok during and after that until about 10 or 11 AM.  The sign in is OK, then email page opens and says "loading" email count shows but after 2 or 3 minutes, the error message comes on.

  • Pete_Vit's avatar
    Pete_Vit
    Senior
    4 years ago

    I am having the same issue using the browser interface email.hughes.net, with Thunderbird it appears as a autenication error, logon issue

    Sending of username did not succeed. Mail server pop3.hughes.net responded: authentication failed: LOGIN failed

    maybe someone from tech support can verify there's an email server problem ?

    Carmen

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      I don't use Webmail, but I tested it and I'm also getting an error.

       

      EDIT: When trying to load the inbox, I get this error:

       

      Hopefully Liz  or Remy  can look into this and involve the email people.