Trying To Post The Label Bot Says NO
I have wifi problems .The connection speeds go from dial-up to 2.1 Mps. If the Label bot allows this post, I will post test my test speed data etc.
Forum Discussion
Hi ecoalex2,
Just wanted to chime in and provide information as well as ask couple of questions to better assist the investigating agent. First, it is important to note that we recommend the 25MB file size for testing because it allows the test to sustain the download for a longer amount of time, resulting in more data points for the website to average. A smaller file may only allow a couple of 'checks' for speed, which could skew results. The 25MB test can be found by selecting "manual" when performing the test. This is akin to getting a driver's average speed over 5 miles, versus 1/2 mile (which would include a majority of the acceleration speeds).
1- Was there an activity or application that was not working as expected which prompted you to begin running tests?
2- Despite the test results, do you have noticeable performance issues when doing your usual activities?
Hi Amanda, I am reluctant to use a larger dwnload to test speed as it uses up my allowance.
Yes , I notice all websites slow to load, an indicator of a degrading connection, less than 4 bars on the wifi icon, it varies. I can have 4 bars, then buffering, or a timeout, unable to connect message. A loss of connection. I can be watching a youtube video, I always use 250 dpi, nothing higher. While viewing a video, there will be no problem, then buffering. I restart my wifi on my device, and speed sometimes is back to what it should be, no buffering, and finish the video.Sometimes, after restarting mu wifi connection, I restart my Hughes modem, sometimes, my speeds are returned to what they should be.
In the mornings- 5 Am, I have good speeds, then sometimes, the wifi stops, I restart it by removing the USB card, and my speed, connection returns. This erratic wifi connection happens at any time during use. For this reason, I am getting an ethernet cable , and will see if my connectivity/speed problem continues. My data posted shows something is amiss. The tech that talked to me was all about FAP, and didn't listen to my observations. When I have these problems at 5 Am Pst Beam 19 , when I didn't have these problems for years after Liz and others worked to help me get good service, eventually reaiming my dish to the older satellite. Congestion was the culprit supposedly, anyway for years , I had consistent , reliable usable service until the past week or so. I hope the ethernet cable will help limit the possibles.
Thanks for your reply.
These are the exact same problems I am having as well and posted about. It literally started the last week. Given our problems are so similar *and* started at what seems to be the same time, something is clearly wrong with the service.
What Beam are you on ? I'm in N California zip 95249. How long have you used Hughes? Thanks for your reply.
Beam 83, in Virginia (24586) - so literally across the country. This go around, I've had HughesNet for four or five years, maybe a touch more? I had one issue three years ago due to foliage and that was it. Otherwise, while it is satellite internet, the service works fine for me. This problem started last week and in FAP, it's unusable - not even able to load a Google search, send messages on Discord, etc. I completely understand it slows down in FAP, it's that I cannot even use Google (much less anything else I've used for years without a problem in FAP). I'm hoping a solution is being found.
