Forum Discussion

CWM030's avatar
CWM030
Sophomore
5 years ago

Useage Meter broken

I just thought that I would write in and say my useage meter is broken. 

 

Last night it said I had 14.6 gigs left and now its back to 100% and has not moved since last night. 

 

Does that mean I can use as much as I want since the usage meter is broken or am I still counting down from those 14 gigs I have left? ( BIG GRIN) just kidding! 

 

Thanks,

Chris

Data Management
  • GabeU's avatar
    GabeU
    5 years ago

    CWM030 

     

    If you're still in your first twenty days of service your data allotment is being refilled.  These initial twenty days are known as the "relaxed bandwidth period."  After these twenty days your data will start being drawn down from your allotment in the normal manner.  

     

    HughesNet does this as a courtesy for new subscribers so that they can update/upgrade their devices to current without it negatively affecting their normal data allotment, as these activities can use a LOT of data, especially if the devices haven't been connected to the net in a while.

     

    Hope this helps.  🙂 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    CWM030 

     

    If you're still in your first twenty days of service your data allotment is being refilled.  These initial twenty days are known as the "relaxed bandwidth period."  After these twenty days your data will start being drawn down from your allotment in the normal manner.  

     

    HughesNet does this as a courtesy for new subscribers so that they can update/upgrade their devices to current without it negatively affecting their normal data allotment, as these activities can use a LOT of data, especially if the devices haven't been connected to the net in a while.

     

    Hope this helps.  🙂 

    • CWM030's avatar
      CWM030
      Sophomore
      5 years ago

      ahhh.. Yes, I am within the 20 days. I just got service a week ago I believe. 

       

      I was wondering why I got down to 14.6 gigs left and then all of a sudden it went back to 100 % and stopped moving. 

       

      Thanks,

      Chris

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    HughesNet is no longer supporting the usage meter, unfortunately.  You may want to check your usage by getting the app, or by checking the SCC.

    • CWM030's avatar
      CWM030
      Sophomore
      5 years ago

      When I say useage meter I mean logging into my account and going to MY ACCOUNT > then USEAGE tab...

       

      Or just click here: https://my.hughesnet.com/myaccount?_mpsource=Header&_udreq=1&tab=Usage

       

      Mine still says 100 % even though I've been on the computer today and used Google Home to listen to Pandora today. It was working as of Yesterday. 

       

      Even the app says I am still at 100% even though i've done some things online today. 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Ah, thanks for the clarification! A rep will have to check this out for you, then.