Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Usage meter download

So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but the download link just spins and spins and the download never starts. Is there another place to download this? Thanks!

 

 

  • Liz's avatar
    Liz
    5 years ago

    Hi folks,

     

    We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

     

    Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

     

    As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

     

    -Liz

  • Reggie's avatar
    Reggie
    Teaching Assistant
    Is the usage meter still supported after 8/1/2020?
    • maratsade's avatar
      maratsade
      Distinguished Professor IV

      The page says it won't be.  I wonder though if I can still use it, as for me it's more convenient to have it on a laptop than to reach for the iphone every time I want to check the usage.  But if it's gone, I'll adapt, no worries (Edit: And I can use the SCC if needed).  BTW, good to see you, Reggie!

       


      Reggie wrote:
      Is the usage meter still supported after 8/1/2020?

       

      • Reggie's avatar
        Reggie
        Teaching Assistant
        I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.