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GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
Solved

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Thank you, Felicia.  :)  

Hardy's avatar
Hardy
Moderator
7 years ago

Gabe,

You are very welcome! :D

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    I just wanted to add that I checked the HughesNet mobile app and the VDS option is not there, either.  I recently upgraded to Windows 10 1809 on my desktop, so I wanted to make sure it wasn't tied to the upgrade.  

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Well, this is odd.  I came back on to let the reps know that I would be leaving my modem on again, and in checking I see that my VDS is now there and working.  But, I get the same nine hour thing.  

       

      With that said, toggling the on/off and snooze buttons and testing on fast.com does show that the VDS is working properly and turning off properly when I do so.  :)  

       

      Oh, and clicking "Restart Snoozing" does reset it back to nine hours.  

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        Must be one of these causing the problems:

         

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Data Saver missing...","id":"message:106686","revisionNum":1,"repliesCount":76,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:106686"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:106686"},"body@stripHtml({\"truncateLength\":200})":" My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...","body@stringLength":"1223","rawBody":"

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue? 

 

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Gabe,

\n\n

You are very welcome! :D

","body@stringLength":"45","rawBody":"

Gabe,

\n\n

You are very welcome! :D

","kudosSumWeight":1,"repliesCount":47,"postTime":"2018-11-20T23:25:55.100-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:106712_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8558},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCwxMDY3MTYsMTA2NzE2","node":{"__ref":"ForumReplyMessage:message:106716"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744706133703":{"__typename":"CachedAsset","id":"theme:customTheme1-1744706133703","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Thank you, Felicia.  :)  

","body@stringLength":"47","rawBody":"

Thank you, Felicia.  :)  

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Hi Gabe,

\n\n

Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

\n\n

Thanks,

\n\n

*Felicia*

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Hi Gabe,

 

Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

 

 

If it's still missing, please take a screenshot so I can send to the devs. Thank you!

 

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I just wanted to add that I checked the HughesNet mobile app and the VDS option is not there, either.  I recently upgraded to Windows 10 1809 on my desktop, so I wanted to make sure it wasn't tied to the upgrade.  

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Well, this is odd.  I came back on to let the reps know that I would be leaving my modem on again, and in checking I see that my VDS is now there and working.  But, I get the same nine hour thing.  

 

With that said, toggling the on/off and snooze buttons and testing on fast.com does show that the VDS is working properly and turning off properly when I do so.  :)  

 

Oh, and clicking \"Restart Snoozing\" does reset it back to nine hours.  

 

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Must be one of these causing the problems:

 

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