Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Hi Gabe!
Thanks for the details, I hope this might be useful for the devs. I'll send this along. I hope you have a happy new year, too. :)
Well, here were are again.
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
Hi Gabe,
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
GabeU wrote:
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
I've never been able to find the elusive critter.Hi Gabe,
Thank you for your latest updates, I'll send these over as well. To be on the safe side, yes, please leave the modem powered on, thank you!
Shortly before getting online this evening I power cycled my modem, which had been plugged in since last night. This was a little after 7:00PM EST. A few minutes after the power cycle I started my desktop. When I looked, the VDS control was there, both on the Usage Meter and the My Account site tab. Hopefully it will stick around for a while this time. :p
If anyone did something to fix it, thank you. :)
Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Liz wrote:Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.
Maybe the VDS just gets tired and has to take a break for a while. Then, after it's good and rested, it pops back in for more work. :p
Just letting you know that the VDS is playing hide and seek again. :p
I power cycled the modem, shut down and restarted the Usage Meter, and deleted the Usage Meter folder in the Roaming folder, like is done for the Javascript error. Nothing caused it to reappear. It's missing on the My Account site (Settings tab is not there), as well. I haven't checked the mobile app, but I'd put money on it not being there, either.
I'll be leaving in a hour or so, but I'll leave my modem plugged in.
BTW, it disappeared yesterday, too. Well, I should say that it wasn't there when I checked. However, I shut down and restarted the Usage Meter, and within a couple of minutes it was back. I didn't check the My Account site for the Settings tab when I noticed that it was missing from the Usage Meter, but when it was back I did, and the tab was there. So, that little glitch may or may not have been related.
I see there's another person who posted about the VDS disappearing, though they mention a pattern that I haven't noticed. Then again, I haven't really been paying attention. I should start writing it down, just to see if there is one for me.
Thanks. :)
Thanks for the update! I'll let engineering know ASAP!
My VDS is missing too.
Thanks for chiming in maratsade, I'll send over your info to engineering too.
Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
Wow. That was quick! Mine's back already, in both the Meter and on the My Account site (Settings tab). I had to close the open Community and My Account pages and reopen them (and sign back in) for it to reappear, but it's there. :)
Thanks, Liz!!!
It hasn't returned yet. EDIT: And now it has. :)
EDIT 2: what's sad is I never noticed it was gone until today. D'oh.
Liz wrote:Adjustments were made so Gabe and rusty in the other thread should see the VDS setting return in about 30 min. Curious to see if this applies to everyone or just those too, so maratsade, please check if VDS returns for you in 30 min as well.
Aha, interesting. Thanks maratsade!
Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
Hm, interesting, thanks for passing that along, maratsade. I'll keep note of this.
Yeah, you're right. I thought the issue had been fixed and had come back...sorry, I don't use the VDS (never snooze it or disable it) so I don't even notice if the button's there or not. :)
BirdDog wrote:It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
Yeah, you're right. I thought it had been fixed and had come back...sorry, I don't touch the VDS at all ever, so I don't even notice if the button's there or not. :)
BirdDog wrote:It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
BirdDog wrote:
maratsade wrote:Tested the snooze button just for giggles -- even though it says 4 hours, the clock counts down from 9 hours.
It's been like that for a couple months for at least some of us. Was mentioned in a thread awhile back.
EDIT: Actually, this thread third post, by me. :smileytongue:
It's like déjà vu all over again, eh? :p
Mine's still doing it, too.
Comments about smaller problems do get buried sometimes only to eventually be resurrected and then noticed.
