Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
Solved

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    8 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    8 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

The VDS will make any video that's streaming at a higher quality stream at DVD quality.  If it's streaming at less than DVD quality then it won't need to do anything because the quality is already lower. 

stevef's avatar
stevef
Junior
7 years ago

I tried it, with and without it, Youtube automatically streams between 320p and 144p, but never 480p and especially not in HD.

It's exactly the same as Gen 4, except a lady told me in another thread that we need to pay about $200 more in the 2nd 12 months. I really hope that at least that can be solved. :-(